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Baptist Health Engages Kyruus to Enable Next-Generation Online Patient Access Experience

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Largest Not-for-Profit Health System in Kentucky Will Utilize Kyruus ProviderMatch® to Simplify How Patients Find and Schedule Care

BOSTON – October 27, 2020 – Kyruus, the leader in provider search and scheduling solutions for health systems, today announced that Baptist Health, the largest not-for-profit health system in Kentucky, has engaged the company to help elevate its digital access experience for consumers. The health system will collaborate with Kyruus to modernize the care search experience for consumers on the Baptist Health website and enable them to book appointments online.

Headquartered in Louisville, Kentucky, Baptist Health serves patients in Kentucky, Illinois, Indiana and Tennessee across more than 400 points of care spanning nine hospitals and a broad network of physician practices, urgent care clinics, outpatient facilities, and various other care centers. As the Baptist Health team re-envisioned the online access experience for consumers, simplifying how they find the right care across this network – and the more than 3,000 employed and affiliated physicians within it – was paramount. To achieve this goal, the team engaged Kyruus to provide the comprehensive patient access solution they needed to both manage and augment system-wide provider data, as well as make that information easily searchable for consumers online.

“At Baptist Health, the needs of our patients come first – ensuring their interactions online match the high-quality experience they’ve come to expect in each of our facilities. To mirror our priorities of convenience and access to some of the area’s finest medical providers, we want to provide our patients with tools that help them find the provider they need for their specific health concern, and allow them to schedule their own appointment online that best works within their schedule,” said Jody Prather, MD, chief strategy and marketing officer at Baptist Health. “Partnering with Kyruus, we’ll be able to deliver on that promise by building a centralized and clinically-detailed directory of our providers and care sites as the first step to accomplishing this important initiative.” 

After utilizing the KyruusOne® platform to establish a system-wide provider directory to serve as its go-forward data foundation, Baptist Health will implement Kyruus ProviderMatch® for Consumers online. The solution allows consumers to initiate keyword-based searches for care and then easily fine-tune search results by applying various clinical and non-clinical criteria. Through direct integrations with EHRs, ProviderMatch also facilitates convenient online scheduling. Baptist Health plans to enable consumers to book both in-person and virtual visits through the solution.

“Baptist Health has an almost 100-year history of providing care to its communities,” said Graham Gardner, MD, CEO of Kyruus. “We are excited to help Baptist Health further its mission to improve the health of the communities it serves by making access to its growing care network easier for consumers – with an approach grounded in rich and reliable provider data.”

Topics: Digital Patient Experience Patient Access Provider Data Management