Healthcare call centers are playing an even more critical role as patients turn to them for help navigating their care options - whether they need immediate access for a potential COVID-19 case, ongoing care for a chronic condition, or future wellness appointments. In the face of this rapidly-evolving crisis, health systems have had to find ways to take their call centers remote while avoiding disruption to their operations and, in some cases, expanding their scope of services. Hear more on access center management strategies and insights from access executives, such as Lisa Griffin, SVP at Jefferson Health. 

This portion of the virtual forum series will focus on:

  • How COVID-19 has changed the role and scope of call centers 
  • How health systems are operationalizing remote call center models 
  • How access leaders are planning for potential future waves of COVID-19


*Please Note: This Forum Has Ended*

Featured Speakers:

Karen Appelbaum Headshot-resized Michelle Baillargeon Headshot-resized NEW Chris Castellano Headshot-new-resized Lisa Griffin Headshot-resized
Executive Director, Enterprise Access Operations & Technology
Former Director, Access Services and Technical and Project Manager
Baystate Health
VP, Customer
Experience Channels
Banner Health
SVP, Enterprise
Patient Access,
Jefferson Health


  Laura Walden Headshot-resized gardner-graham-256px Erin Jospe Cropped  
Senior Manager, Operations
Patient & Provider Engagement
CEO and Co-founder
Chief Medical Officer & SVP of Account Management


*This Forum Has Ended

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