Healthcare call centers are playing an even more critical role as patients turn to them for help navigating their care options - whether they need immediate access for a potential COVID-19 case, ongoing care for a chronic condition, or future wellness appointments. In the face of this rapidly-evolving crisis, health systems have had to find ways to take their call centers remote while avoiding disruption to their operations and, in some cases, expanding their scope of services. Hear more on access center management strategies and insights from access executives, such as Lisa Griffin, SVP at Jefferson Health. 

This portion of the virtual forum series will focus on:

  • How COVID-19 has changed the role and scope of call centers 
  • How health systems are operationalizing remote call center models 
  • How access leaders are planning for potential future waves of COVID-19

 

*Please Note: This Forum Has Ended*

Featured Speakers:

Karen Appelbaum Headshot-resized Michelle Baillargeon Headshot-resized NEW Chris Castellano Headshot-new-resized Lisa Griffin Headshot-resized
Executive Director, Enterprise Access Operations & Technology
Providence
Former Director, Access Services and Technical and Project Manager
Baystate Health
VP, Customer
Experience Channels
Banner Health
 
SVP, Enterprise
Patient Access,
Jefferson Health
 

 

  Laura Walden Headshot-resized gardner-graham-256px Erin Jospe Cropped  
 
Senior Manager, Operations
Patient & Provider Engagement
Providence
 
CEO and Co-founder
Kyruus
 
 
Chief Medical Officer & SVP of Account Management
Kyruus
 
 

 

*This Forum Has Ended

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