With increased focus on consumer engagement, health systems are looking for their access centers to play an increasingly central part in attracting & retaining patients. The modern access center is the cornerstone of a  multi-channel patient access strategy, delivering a patient experience that drives both satisfaction & conversion.

In this webinar, access leaders from USF Health & Emory Healthcare will share strategies to differentiate the patient experience and streamline agent workflow, as well measure patient access and scale operations. Attendees will gain insights on how to:

  • Build credibility with clinical leadership through effective patient-provider matching
  • Promote a positive consumer experience that drives patient loyalty
  • Leverage technology to simplify patient routing & scale access operations


 Kelli Kessack - Director of Access and Engagement - USF

Kelli Kessack

Director of Access and Engagement, USF Health

MHA, MPH, currently serves as the Director of Access and Engagement at University of South Florida Health. Her experience in health care encompass ambulatory administration, health policy, and legislative affairs..


Sarah Kier

Director Of Operations, Emory Healthcare

Sarah Kier has over 14 years of healthcare management experience and is currently serving as Director of Operations at The Emory Clinic for Patient Access and Referral Management. Sarah holds a Bachelor’s degree in Management and Organizational Design from Loyola University of Chicago and a six sigma green belt certification from Northwestern Medicine.

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