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multi-channel accessPatients typically interact with a health system through more than one entry point, so developing an integrated patient access strategy is essential for delivering a consistent experience across channels and matching patients with providers in an optimal way. In this webinar, patient access leaders from Piedmont Healthcare and UAB Medicine explain how they are using enterprise-wide approaches to enhance the patient experience and differentiate their organizations.

You will learn:

  • The role a comprehensive provider directory plays in laying the foundation for patient access initiatives
  • How to evaluate patient access at your organization & key areas of opportunity to enhance it
  • The benefits of a multi-channel patient access strategy for patients, providers, & health systems

OUR PRESENTERS

Katie Logan

Katie Logan

VP of Experience, Piedmont Healthcare
Katie Logan is responsible for developing & executing Piedmont's experience strategy. She leads the practices & innovations that emphasize the consistent delivery of patient-centered care, while transforming access, choice, & overall experience.

Andy Hare

Andy Hare 

Associate VP of Access Services, UAB Medicine
Andy Hare is the Associate VP of Access Services at UAB Medicine. With 30 years of experience working in nearly every facet of healthcare management, he is a recognized leader in patient access, revenue cycle management, and healthcare compliance.

Julie Yoo

Julie Yoo 

Chief Strategy Officer & Co-Founder, Kyruus
Julie Yoo is responsible for product, UX, engineering, & business development at Kyruus, a leader in patient access technology. Prior to co-founding Kyruus, she was the VP of Clinical Product Strategy at Generation Health.

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