In the wake of COVID-19, health system leaders have realized the urgent need for a more modern, digital way of connecting patients to care. And while many have pivoted quickly and launched innovative programs to improve access, few have full visibility into the impact of their efforts. Relatedly, it can be difficult to know which metrics to prioritize to track the performance of patient experience initiatives and optimize them to streamline access to care long term.

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In this white paper, you will gain six foundational metrics to:

  • Assess patient perceptions of interactions with your health system
  • Determine how well you’re meeting consumer demand for convenient and timely access
  • Spot ways to streamline appointment scheduling process–online and over the phone
  • Track the impact of patient experience initiatives over time

Download this free white paper to find out what these metrics are and how to use them to address potential sources of consumer dissatisfaction and differentiate your access experience moving forward.


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