Do you have a close enough pulse on what consumers say about your patient experience?
Health system leaders know they can no longer rely on a strong brand alone to attract and retain patients. As patients act more like consumers and become increasingly informed, they are prioritizing experience and switching for more convenient access. But does your organization have full visibility into current performance or know which metrics to watch to track how effective your access initiatives are?In this white paper, you will learn the six foundational metrics to:
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