Six Essential Patient Access Metrics

As patients become more savvy healthcare consumers, they are looking for the access, convenience, and overall experience they get in other industries–and they are willing to switch networks to get it. And while many health system executives recognize patient access as a leading priority for improving the patient experience, only 26% have implemented patient access solutions.¹ What’s more, many health systems lack visibility into the key metrics they need to understand current access performance and take action to enhance it moving forward.

In this paper, you will learn the six key metrics needed to:

• Identify potential gaps in provider network coverage
• Deliver more timely care to patients
• Align patient demand with provider supply
• Evaluate access channel performance
• Track how patients are entering or leaving your system

Download this free white paper to learn what these metrics are and how to leverage them to evaluate and enhance the patient experience.

¹ AHA & Avia. Survey on Health Care Digital Innovation, 2017.