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Patient Access Journey Report 2019

2019 Patient Access Journey Report

We surveyed 1,000 consumers about how they search for, select, and schedule care to identify opportunities for health systems to offer more convenient access to care and boost brand loyalty.

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TOPICS

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Access Centers
Analytics
Care Coordination
Digital Access
Online Scheduling
Provider Data Management
Provider Engagement

CONTENT TYPE

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Case Study
Research Report
Infographic
Videos
On-Demand Webinar
White Paper

Geisinger: Powering a Digital Front Door

CASE STUDY

6 Foundational Patient Experience Metrics

WHITE PAPER

4 Access Imperatives for a Differentiated Brand Experience

WHITE PAPER

Turning Insights Into Differentiation

ON DEMAND WEBINAR

The Patient Access Journey Report - 2019

RESEARCH REPORT

Putting Providers at the Forefront of Digital Access

ON DEMAND WEBINAR

Providence St. Joseph Health: Boosting Call Center Conversion

CASE STUDY

Provider Perspectives on Digital Access

RESEARCH REPORT

Piedmont Healthcare: Booking 10k+ Appointments/month

CASE STUDY

UAB Medicine: Taking a Data-Driven Approach to Access

CASE STUDY

Baystate Health: Centralizing Provider Data

CASE STUDY

Infographic: Patient Access Journey Report - 2018

INFOGRAPHIC

Infographic: 2018 Referral Trends Report

INFOGRAPHIC

5 Steps for a Modern Access Center Experience

WHITE PAPER

The Access Leader's Toolkit: 4 Essential Resources

WHITE PAPER

How Piedmont Healthcare Books 10k+ Appointments/Month

ON DEMAND WEBINAR

The Marketer's Guide to Online Consumer Engagement

WHITE PAPER

10 Best Practices for Implementing Online Scheduling

WHITE PAPER

Healthcare Patient Access Models & Stakeholder Impact

WHITE PAPER

The Patient Access Journey to Find Providers

ON DEMAND WEBINAR

Centralizing Provider Data: Foundation for Access

ON DEMAND WEBINAR

The 3 Key Elements of Patient-Provider Matching

WHITE PAPER

New Insights into How Consumers Access Care

ON DEMAND WEBINAR

Taking a Multi-Channel Approach to Patient Access

ON DEMAND WEBINAR

Infographic: Patient Access Journey Report - 2017

INFOGRAPHIC

Making Your Call Center an Asset To Your Brand

ON DEMAND WEBINAR

The Patient Access Journey Report - 2018

RESEARCH REPORT

The Changing Role of the Modern Access Center

ON DEMAND WEBINAR

Centralizing Patient Access: Technology Needs

ON DEMAND WEBINAR

Centralizing Patient Access: Physician Engagement

ON DEMAND WEBINAR

Centralizing Patient Access: Design Considerations

ON DEMAND WEBINAR

2018 Referral Trends Report - 200-Physician Survey

RESEARCH REPORT

Delivering an End-to-End Patient Access Experience

ON DEMAND WEBINAR

Building & Owning Your Health System's Brand Online

ON DEMAND WEBINAR

Hospital for Special Surgery: Optimizing Routing

CASE STUDY

The Patient Access Journey Report - 2017

RESEARCH REPORT

Community Health Network: Expanding Patient Access

CASE STUDY

5 Reasons to Take Action on Provider Data Management

WHITE PAPER

Getting Started: Designing Your Find-a-Provider Tool

WHITE PAPER

Patient Access Analytics: 6 Essential Metrics

WHITE PAPER

Building Your Digital Front Door: Guide for Marketers

WHITE PAPER

Health System Call Center Experience Report

RESEARCH REPORT

Primary Care Referral Behavior- 100-Physician Survey

RESEARCH REPORT

Specialty Physician Referrals - 100-Physician Survey

RESEARCH REPORT

Kyruus ProviderMatch®: Platform Overview

VIDEO

Kyruus Provider Data Management Solution Overview

VIDEO

How Kyruus ProviderMatch® Optimizes Access Enterprise-Wide

VIDEO

What Health System Leaders Say About Kyruus ProviderMatch®

VIDEO

Kyruus ProviderMatch® for Salesforce: Solution Overview

VIDEO

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