Learn How To Partner With Providers on Your Online Scheduling Initiatives

ProviderMatch
for Access Centers

Help agents take the guesswork out of finding patient care
with robust provider search and scheduling.

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Help Patients Find The Right Care, The First Time

Improve the patient experience by empowering agents with intuitive provider search and scheduling capabilities.

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The Patient Experience
Starts With Patient Access

  • IMPROVE PATIENT-PROVIDER MATCHING
  • BOOST DEMAND CONVERSION
  • INCREASE AGENT EFFICIENCY
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Better Patient Match,
Better Provider Utilization

Kyruus ProviderMatch® smart search engine ensures patients are routed to providers best suited to meet their particular clinical needs, while accounting for logistical requirements and personal preferences.


icon-stroke-06Customer Impact: 70% of agent searches now leverage clinical keywords (vs. provider name or specialty)

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Resolve Patient Demand -
On The First Call

Visibility into providers’ clinical expertise and availability across your network, combined with the ability to book appointments into the underlying scheduling system, enables agents to get patients in the door sooner.

icon-stroke-03Customer Impact: 150% increase in appointment conversion rate

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Personalized Service,
Made Easier

ProviderMatch streamlines agent workflows by replacing manual processes with technology that gives access centers a consolidated view of the provider network and supports scaling.

 

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Customer Impact
: 95% decrease in agent onboarding time

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Solution Highlights

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Patient Routing
Without the Guesswork

The ProviderMatch Smart Search engine enables agents to initiate searches based on a clinical keyword or phrase, so they are not constrained to provider name or specialty. Rich profiles give agents a complete picture of providers, so they have the insight needed to find the best provider for a patient’s clinical and non-clinical needs, including appointment availability and location.

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Streamlined
Appointment Booking

ProviderMatch integrates with leading scheduling systems, giving agents a single, consolidated view of appointment availability across the network - even across multiple scheduling systems within the enterprise. With the ability to factor availability into search and book directly into the underlying system, agents improve the patient experience and drive higher conversion rates.

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Analytics to Power
Access Center Growth

Novel insight into access center operations helps health system leaders identify barriers to conversion and ensure optimal patient routing. With a detailed view into the demand coming through the access center, and the tools to collaborate with providers to optimize their profiles, you can more easily partner with your provider network and serve as an asset to your health system’s brand.

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A comprehensive solution to streamline agent workflows.

Enable agents to deliver an end-to-end provider search and scheduling experience by integrating ProviderMatch with leading EHR and CRM systems.

Powered by the KyruusOne® provider data management platform, agents have access to a robust provider directory to help patients feel confident that they are scheduled with the best provider to meet their needs. From there, the ability to directly schedule into the EHR, combined with the holistic view of the patient’s relationship with the health system, streamlines the agent’s booking process to a single screen, helping to prioritize the patient and improve demand conversion.

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"We had the goal of transforming our access center from being transaction focused to delivering a concierge service that makes patients feel like they’re calling a friend. ProviderMatch has enabled us to offer a better patient experience at the front door by making rich data easily accessible and searchable."

Kim Swafford, Group Vice President of Telehealth and Health Technology Strategy at Providence St. Joseph Health

Read the Case Study

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"We had the goal of transforming our access center from being transaction focused to delivering a concierge service that makes patients feel like they’re calling a friend. ProviderMatch has enabled us to offer a better patient experience at the front door by making rich data easily accessible and searchable."

Kim Swafford, Group Vice President of Telehealth and Health Technology Strategy at Providence St. Joseph Health

Read the Case Study

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