PROVIDERMATCH FOR ACCESS CENTERS

Help agents take the guesswork out of finding patient care with robust provider search and scheduling.

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Help Patients Find The Right Care, The First Time

Improve the patient experience by empowering agents
with intuitive provider search and scheduling capabilities.

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The Patient Experience Starts With Patient Access

IMPROVE PATIENT-PROVIDER MATCHING

Better Patient Match, Better Provider Utilization

Kyruus ProviderMatch® smart search engine ensures patients are routed to providers best suited to meet their particular clinical needs, while accounting for logistical requirements and personal preferences.

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Customer Impact: 70% of agent searches now leverage clinical keywords (vs. provider name or specialty)
 
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BOOST DEMAND CONVERSION

Resolve Patient Demand - On The First Call

Visibility into providers’ clinical expertise and availability across your network, combined with the ability to book appointments into the underlying scheduling system, enables agents to get patients in the door sooner.

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Customer Impact: 150% increase in appointment conversion rate
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INCREASE AGENT EFFICIENCY

Personalized Service, Made Easier

ProviderMatch streamlines agent workflows by replacing manual processes with technology that gives access centers a consolidated view of the provider network and supports scaling.

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Customer Impact: 95% decrease in agent onboarding time.
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Solution Highlights

Patient routing without the guesswork

 
The ProviderMatch Smart Search engine enables agents to initiate searches based on a clinical keyword or phrase, so they are not constrained to provider name or specialty. Rich profiles give agents a complete picture of providers, so they have the insight needed to find the best provider for a patient’s clinical and non-clinical needs, including appointment availability and location.
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Streamlined appointment booking


ProviderMatch integrates with leading scheduling systems, giving agents a single, consolidated view of appointment availability across the network - even across multiple scheduling systems within the enterprise. With the ability to factor availability into search and book directly into the underlying system, agents improve the patient experience and drive higher conversion rates.
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Analytics to power access center growth

Novel insight into access center operations helps health system leaders identify barriers to conversion and ensure optimal patient routing. With a detailed view into the demand coming through the access center, and the tools to collaborate with providers to optimize their profiles, you can more easily partner with your provider network and serve as an asset to your health system’s brand.
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A comprehensive solution to streamline agent workflows.

Enable agents to deliver an end-to-end provider search and scheduling experience by integrating ProviderMatch with leading EHR and CRM systems.

Powered by the KyruusOne® provider data management platform, agents have access to a robust provider directory to help patients feel confident that they are scheduled with the best provider to meet their needs. From there, the ability to directly schedule into the EHR, combined with the holistic view of the patient’s relationship with the health system, streamlines the agent’s booking process to a single screen, helping to prioritize the patient and improve demand conversion.




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We had the goal of transforming our access center from being transaction focused to delivering a concierge service that makes patients feel like they’re calling a friend. ProviderMatch has enabled us to offer a better patient experience at the front door by making rich data easily accessible and searchable.

Kim Swafford
Group VP Telehealth and Health Technology Strategy
Providence St. Joseph Health
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We collaborate with leaders across our industry – integrating with top solutions for CRM, patient ratings, & more – to boost impact and streamline workflow for our customers.

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65+ health systems partner with us for many reasons – from our platform to our implementation expertise and ongoing support, the Kyruus customer experience is second to none.

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