patients prefer to book an appointment by phone
healthcare call center agents transfer patient calls
calls in which agents are unable to book appointments directly
ProviderMatch’s smart search engine ensures patients see the providers best suited to their particular clinical needs, while also accounting for their non-clinical preferences (e.g., location, language) and timing needs.
Visibility into providers’ areas of clinical expertise and availability across your network prevents overreliance on the most well-known providers, unnecessary appointment lag times, and uneven demand distribution.
ProviderMatch streamlines the provider search process for access center agents, replacing manual workflows with technology that enables dynamic provider search, availability search, and direct appointment scheduling.
ProviderMatch’s unique smart search engine enables agents to initiate searches based on a single keyword or phrase, without being constrained to provider name or specialty, and apply a range of filters to drive better matches. Visibility into appointment availability further supports supply-demand alignment.
Rich profiles give agents a complete, well-rounded picture of providers, so they have the level of insight needed to route patients optimally. ProviderMatch puts pertinent clinical and non-clinical information at their fingertips to enable a better service experience and a better provider match.
Kyruus’ taxonomy helps agents see what our providers do at a uniquely detailed level so they can match patients optimally, while the ProviderMatch search engine streamlines the referral process.
-Dr. Abraham Warshaw, SVP, Chief & Medical Director, Access Services, Mount Sinai Health System
PatientOne, our integrated patient interaction management solution, enables health systems to track patients’ historical encounters with the organization, streamline workflows by allowing agents to pull up patient demographics prior to searching, and deliver more personalized service to patients.
ProviderMatch integrates with leading practice management systems, giving agents a single, consolidated view of provider availability across the network. This enables them to search based on availability and book directly into underlying systems, saving time and driving patient demand conversion.