Survey: Provider Perspectives on Digital Access

As health systems increasingly prioritize digital initiatives to transform patient access, engaging providers in the process is critical to scaling these efforts while promoting provider satisfaction. We surveyed 200 PCPs and specialists to uncover their thoughts on digital initiatives–and appetite for involvement in them–and identified strategies for health systems to win provider buy-in.

 Key findings about provider perspectives include:

• 91% want to be more involved in creating and maintaining their find-a-provider profile
• 63% think patient ratings & reviews are very or extremely important for patient acquisition
• 64% do not offer online scheduling, yet nearly half of this group expressed interest in it