With health system resources constrained and many patients reluctant to obtain in-person care due to COVID-19 concerns, virtual care adoption has risen dramatically. To understand patients’ perceptions around virtual visits and their interest in using it in the future, we surveyed 1,000 people about their recent experiences.

Key findings include:

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  • 72% of respondents had their first virtual care visit ever during the pandemic, with over 75% saying they were very satisfied with their experience
  • Close to 3/4 said they want virtual care to be a standard part of their care moving forward–half stating they’d switch providers for the offering
  • 30% scheduled their virtual visit online, but over 50% would prefer this booking method in the future
Download the full report for more insights – including key trends across age groups –  and to learn what the responses revealed about opportunities to expand your offerings and stand out to patients moving forward.

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