With health system resources constrained and many patients reluctant to obtain in-person care due to COVID-19 concerns, virtual care adoption has risen dramatically. To understand patients’ perceptions around virtual visits and their interest in using it in the future, we surveyed 1,000 people about their recent experiences.

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Key findings include:

  • 72% of respondents had their first virtual care visit ever during the pandemic, with over 75% saying they were very satisfied with their experience
  • Close to 3/4 said they want virtual care to be a standard part of their care moving forward–half stating they’d switch providers for the offering
  • 30% scheduled their virtual visit online, but over 50% would prefer this booking method in the future
 
Download the full report for more insights – including key trends across age groups –  and to learn what the responses revealed about opportunities to expand your offerings and stand out to patients moving forward.

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