From the rapid adoption of virtual care to the rollout of COVID-19 vaccines, digital patient access has undergone a major transformation during the pandemic. Consumer expectations have risen accordingly–and permanently. For example, 63% of people say virtual care access will be an important factor in deciding where to seek care in the future. With convenience increasingly superseding loyalty, what will successful patient access strategies look like post-pandemic?

Join this webinar to hear what 1,000 people said about their evolving access preferences in a recent survey and learn how leaders like Mona Baset, VP of Digital Services at SCL Health, William Gagnon, Sr. Director of Digital Engagement at Boston Children’s Hospital, and Katie Scott, VP of Digital Strategy and Innovation at UPMC Enterprises, are adapting their access strategies as care demand returns.

Watch this webinar to learn:

  • What a 2021 consumer survey revealed about how the pandemic has impacted healthcare decision making and loyalty

  • How to shape your patient access roadmap to prioritize convenience and support hybrid care delivery long-term

  • How leading health systems are enhancing their digital offerings (e.g., online scheduling and virtual care options) to drive patient satisfaction

Meet the Panelists

Mona Head Shot Formal Low Res
William Gagnon
Katie Scott

Mona Baset
Vice President,
Digital Services
SCL Health

William Gagnon
Senior Director of
Digital Engagement
Boston Children's Hospital

Katie Scott
Vice President of Digital Strategy and Innovation
UPMC Enterprises

Watch the Recording

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