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Patient Access Journey Report CoverRising healthcare costs are driving consumers to take a more active role in their healthcare decisions and they’re expecting the digital self-service capabilities they experience in other industries. We surveyed 1,000 consumers to better understand how these trends are impacting behavior around patient access and provider selection.

Key findings include:

  • Search engines are the top source for researching providers, but 2 out of 3 consumers still prefer to call to book appointments.
  • Consumers prefer to receive a referral from a provider (38%), but 90% still always or sometimes perform due diligence before booking.
  • 4 out of 5 people said appointment availability is extremely or very important and 61% have previously continued their provider search to find an earlier opening.

This report will help health systems understand what consumers prioritize most—and least—when looking for new providers, how appointment booking preferences vary among age groups, what capabilities consumers want to see on health system websites, and more!
Download your free copy of the 2017 Patient Access Journey Report today!

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