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Patient Access

What is patient access?



Why is patient access important for hospitals and health systems?Hospital Resources 5.png

  • To ensure patients get the care they need - where and when they need it
  • To drive operational efficiency for hospitals and health systems
  • To maximize in-network patient retention 


What are the points of access within a hospital or health system?



Who are the key stakeholders in a hospital or health system who drive patient access?

  • Patient access spans departments and is becoming an increasingly significant strategic priority at the C-level.
  • While patient access spans health systems, departments with a particular focus on it typically include:
    • Patient Access
    • Patient Experience
    • Innovation
    • Marketing
    • Operations 
    • Revenue Cycle Management
    • Strategy
    • Physician Leadership


What can hospitals and health systems do to improve patient access?

  • Assess the current state of patient access at your organization, including provider search and appointment scheduling workflows. Understand the extent to which you're able to match patients with providers who meet their needs and preferences. Read this research report for how other health systems are doing in this area.
  • Maintain a centralized and accurate provider directory to ensure accurate, reliable, and up-to-date provider data. Learn how Community Health Network expanded patient access with a unified provider directory. Want to learn more? Request a demo.
  • Implement patient access software across patient entry points to your organization to deliver a consistent patient experience enterprise-wide. Read how Beaumont Health simplified patient access with a multi-channel approach. Want to learn more? Request a demo.
  • Monitor and measure results.

 


The Patient Access Journey

Read new research on how patients today find & schedule with new providers, and get insights on how health systems can better capture their demand.

Watch the video below to see the journey patients sometimes face in order to receive care.