Academic Medical Center Will Use Kyruus Technology to Streamline Access Center Operations & Optimize Patient-Provider Matching
Boston, MA - Kyruus, a leader in provider search and scheduling solutions for health systems, today announced that USF Health at the University of South Florida in Tampa, FL has selected the company’s solutions to improve access center operations and enable more precise patient-provider matching. Built on the KyruusOne™ provider data management platform, ProviderMatch for Access Centers will help USF Health’s access center operate more efficiently and deliver a better patient experience by replacing manual workflows with technology that enables dynamic provider search and direct scheduling.
Situated in an increasingly competitive market, the academic medical center sought a solution that would improve patient experience and retention, while simultaneously helping providers care for patients best aligned with their clinical areas of focus. The KyruusOne platform will enable USF Health to gain a new level of insight into providers’ clinical expertise as well as their appointment availability across the network. With KyruusOne powering ProviderMatch, agents will be able to match patients with the right providers at the right time, while better aligning network capacity with patient demand.
“Improving patient access is a key initiative for USF Health,” said Molly Suwinski, Chief Access Officer at USF Health. “Kyruus offered the capabilities we sought to take a more technology-driven approach to matching patients with providers - allowing us to enhance patient and provider satisfaction.”
USF Health will also implement ProviderMatch for Consumers on its website to strengthen its online presence and provide the modern digital experience patients are looking for today. Deploying ProviderMatch both in its access center and on its website will help USF Health deliver a consistent patient experience across these key access points, empowering agents and consumers with the same robust search capabilities. In addition, through in-app analytics, the USF Health team will be able to track key patient access metrics across both channels.
“We are excited to give USF Health new visibility into both the clinical expertise and appointment inventory available across their network of providers,” said Graham Gardner, CEO of Kyruus. “Given the increasing demands on health systems across the country, it is critical that they pursue new ways to overcome barriers to patient access and deliver positive experiences that keep patients coming back. We are proud to be partnering with USF Health on this journey.”
About USF Health
USF Health's mission is to envision and implement the future of health. It is the partnership of the USF Health Morsani College of Medicine, the College of Nursing, the College of Public Health, the College of Pharmacy, the School of Physical Therapy and Rehabilitation Sciences, the Biomedical Sciences Graduate and Postdoctoral Programs, and USF Health Care which is USF’s faculty practice plan. The University of South Florida, established in 1956 and located in Tampa, is a high-impact, global research university dedicated to student success. USF is ranked in the Top 30 nationally for research expenditures among public universities, according to the National Science Foundation. For more information, visit www.health.usf.edu
Kyruus delivers proven provider search and scheduling solutions that help hospitals and health systems match patients with the providers best suited to care for them. The ProviderMatch suite of solutions—for consumers, access centers, and referral networks—enables a consistent patient experience across multiple points of access, while aligning provider supply with patient demand. The company’s proprietary provider data management platform forms the foundation of its solutions, powering them with accurate data by coupling data processing with administrative applications. To find out why a Better Match Means Better Care, please visit www.kyruus.com.