Leading Provider of Care in Mississippi to Empower Its Call Center Staff with a
Comprehensive Provider Directory and Powerful Provider Search Solution
Boston, MA - Kyruus, a leader in provider search and scheduling solutions for health systems, today announced that the University of Mississippi Medical Center (UMMC), has selected the company’s ProviderMatch for Access Centers solution to optimize patient access to its network of providers across the state of Mississippi. The only academic medical center in the state, UMMC includes 800-plus providers who deliver care at 170 locations, including the organization’s six hospitals. ProviderMatch for Access Centers will make it easier for call center agents to identify the right provider for patients’ needs, enabling more precise patient-provider matching to support both patient and provider satisfaction.
With its network of providers delivering care to over 600,000 patients a year across 82 counties, UMMC first needed a modern solution that would enable it to gain a single point of access to provider information and a deeper level of insight into providers’ areas of expertise. The KyruusOne™ provider data management platform – which powers each of the ProviderMatch solutions – offered that consolidated view, along with comprehensive provider profiles configured using Kyruus’ 16,000-term clinical taxonomy. The taxonomy allows providers to indicate what they do at a detailed level, going beyond specialty and subspecialty to include specific conditions and procedures, so call center agents have more of the information they need at their fingertips.
Agents in UMMC’s call center will use the powerful search engine in ProviderMatch for Access Centers to match patients with appropriate providers. Leveraging accurate, up-to-date data from KyruusOne, ProviderMatch includes user-friendly keyword-based search and dynamic filters to help agents efficiently and effectively identify the providers who best match the patient’s clinical needs, logistical requirements, and personal preferences. By reducing complexity and manual workflows, the solution empowers agents to enhance service to patients and boost call conversion, while also reducing the time required to onboard new call center staff.
“With UMMC being such a key source of healthcare services for patients across Mississippi, optimizing patient access and available appointment capacity across the provider network is critical,” said Graham Gardner, CEO of Kyruus. “We’re excited to be working with the UMMC team to help them enhance the patient experience and help patients across their communities find the right providers at the right time and location.”
About University of Mississippi Medical Center
The University of Mississippi Medical Center, located in Jackson, is the state’s only academic medical center. UMMC encompasses six health science schools, including medicine, nursing, health related professions, dentistry, population health, and graduate studies, as well as the site where University of Mississippi pharmacy students do their clinical training. The Medical Center’s health-care enterprise includes six hospitals and University Physicians, the faculty group practice. The Medical Center’s threefold mission is to educate tomorrow’s health-care professionals, conduct innovative research to improve human health, and to provide the highest quality care available to the state’s population. Major goals of the Medical Center are the improvement of the health of Mississippians and the elimination of health disparities based on race, geography or other factors. For more information, contact the Division of Public Affairs at (601) 984-1100 or umc.edu/publicaffairs
Kyruus delivers proven provider search and scheduling solutions that help hospitals and health systems match patients with the providers best suited to care for them. The ProviderMatch suite of solutions—for consumers, access centers, and provider networks—enables a consistent patient experience across multiple points of access, while aligning provider supply with patient demand. The company’s proprietary provider data management platform forms the foundation of its solutions, powering them with accurate data by coupling data processing with administrative applications. To find out why a Better Match Means Better Care, please visit www.kyruus.com.