Kyruus News

University of Miami Health System Selects Kyruus ProviderMatch™ to Optimize Patient Experience Across Its Call Center and Website


Leading Academic Medical Center to Deploy Patient-Provider Matching Technology Online in English and Spanish to Ensure Appropriate Clinical Matches

Boston, MA - Kyruus, a leader in provider search and scheduling solutions for health systems, announced today that the University of Miami Health System (“UHealth”) has selected the company’s patient access applications to enhance patient experience across multiple points of access. The only South Florida-based academic medical center will utilize ProviderMatch for Access Centers, ProviderMatch for Consumers and the KyruusOne provider data management platform to help patients easily find the right providers based on their clinical needs and logistical preferences.

UHealth sought a comprehensive solution that would enable it to offer a truly differentiated patient experience. They also prioritized a solution that could provide consistency for patients looking for providers both on the UHealth website or when calling into its access center. Kyruus was unique in its ability to deploy the same patient-provider matching technology at both entry points. ProviderMatch will also accommodate searches in both English and Spanish, a critical need given the health system’s diverse patient population.

At the University of Miami Health System, we know that delivering an exceptional patient experience is essential to stand out in a competitive market. That experience begins with the first interaction a patient has with us,” said Roymi V. Membiela, Chief Experience Officer and Associate VP of Marketing & Communications at UHealth. “As such, it’s critical for us to identify the most appropriate provider quickly and easily, based on the needs of each patient - a key reason we chose Kyruus’ multi-channel solution.”

UHealth will also leverage the KyruusOne provider data management platform to unify provider data into a centralized directory and ensure patients and call center agents have access to detailed, consistent, and up-to-date provider profiles. “With the 15,000-term Kyruus Clinical Library, our providers can configure extremely detailed profiles, making it significantly easier for patients and agents to make more clinically-appropriate matches,” said Dr. Thinh Tran, Chief Clinical Officer & Chief Operating Officer at UHealth. “We’re committed to ensuring our patients can find the right providers for their needs and that providers, in turn, can see the patients requiring their specific clinical focus area.”

“Patient access doesn’t belong to a single department – it’s an enterprise-wide challenge,” said Graham Gardner, CEO of Kyruus. “UHealth recognizes the integral role access plays in a patient’s broader experience and we’re honored to work with the UHealth team to help them integrate their access center and marketing efforts to deliver a cohesive and differentiated patient experience.”

About University of Miami Health System

The University of Miami Health System delivers transformational patient care by the region’s most comprehensive team of doctors, powered by the groundbreaking research and medical education of the University of Miami Leonard M. Miller School of Medicine. As South Florida’s only academic-based health care system, UHealth is a vital component of the community. UHealth combines a superior approach to patient care, with research, education and academic excellence to create a personalized health care delivery system that is unparalleled, treating patients as individuals and guiding them uniquely through their health care journey. Within the UHealth system, patients can participate in clinical trials and benefit from the latest developments that are fast-tracked from the laboratory to the bedside.

UHealth’s comprehensive network includes three hospitals, more than one dozen outpatient facilities in Miami-Dade, Broward, Palm Beach, and Collier counties, with more than 1,200 physicians and scientists. Its flagship facility, The Lennar Foundation Medical Center, opened December 2016 in Coral Gables, marks a new era in health care delivery that brings together the expertise of Sylvester Comprehensive Cancer Center, Bascom Palmer Eye Institute, the University of Miami Health System Sports Medicine Institute and many other specialty services.

About Kyruus

Kyruus delivers proven provider search and scheduling solutions that help hospitals and health systems match patients with the providers best suited to care for them. The ProviderMatch suite of solutions—for consumers, access centers, and referral networks—enables a consistent patient experience across multiple points of access, while aligning provider supply with patient demand. The company’s proprietary provider data management platform forms the foundation of its solutions, powering them with accurate data by coupling data processing with administrative applications. To find out why a Better Match Means Better Care, visit

Topics: Clients Patient Experience Patient Access Provider Data Management