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Kyruus News

Consumerism is Changing How Patients Find Providers, According to New Patient Access Research

 

New Survey from Kyruus Shows Majority of Consumers Research Providers Online But Ultimately Schedule by Phone - Underlining the Importance of a Multi-Channel Access Strategy

Boston, MA - Kyruus today announced key findings from a recent survey of 1,000 consumers on how they search for, select, and schedule appointments with healthcare providers. The findings, published in the 2017 Patient Access Journey Report, indicate that the majority of consumers consult the internet in the search for a new provider, yet most still prefer to schedule appointments by phone. In addition, consumers take a wide variety of factors into account when considering potential providers. The results demonstrate that while health systems must enhance their digital presence to provide consumers with the information they seek online, they must do this as part of an integrated, multi-channel patient access strategy.

Topics: Digital Patient Experience Patient Access Access Center Patient Engagement Patient-Provider Matching

Kyruus ProviderMatch™ to Help Emory Healthcare Raise the Bar on Patient Access

Leading Health System Will Implement Multi-Channel Patient Access Solution to Enhance the Patient Experience and Boost Operational Efficiency

Boston, MA - Kyruus, a leader in provider search and scheduling solutions for health systems, today announced that Emory Healthcare, the most comprehensive academic health system in Georgia, has selected the KyruusOne™ provider data management platform and ProviderMatch patient access solutions to enhance the patient experience while streamlining operational workflows. The seven-hospital, Atlanta-based health system will implement ProviderMatch in its call center and on its consumer-facing website to deliver a consistent patient experience across multiple points of entry to the health system.

Topics: Clients Patient Experience Patient Access Access Center Patient-Provider Matching

Kyruus Featured in Healthcare Call Center Times

Kyruus has been featured in an article by Healthcare Call Center Times: The National Publication for the Healthcare Call Center Professional. In the article, Kyruus and clients of the company discuss its patient referral matching system, and how it optimizes the ease and productivity of a healthcare call center.

Topics: Referral Management Analytics Clients Patient Access Patient-Provider Matching