Kyruus News

  Over 80% of Call Centers Could Not Book an Appointment During the First Call, Among Other Key Findings

Boston, MA – Kyruus, a leader in provider search and scheduling solutions for health systems, today released findings from a new report titled, Health System Call Center Experience Report: Are Top Health Systems & Hospitals Answering the Call to Provide a Better Patient Experience? The report presents the results from a Kyruus study of 40 leading U.S. hospital and health systems and their ability to match patients with the right providers through their call centers.

The Deployment of ProviderMatch Throughout the System’s Call Centers and Websites Will Enhance Patient-Provider Matching Across the Network

Boston, MA – Kyruus, a leader in provider search and scheduling solutions for health systems, today announced that Banner Health, one of the largest nonprofit health systems in the U.S., has selected the company’s patient access and provider management solutions to enhance the patient experience across its six-state operations. The Arizona-based system will utilize the KyruusOne provider data management platform, along with the ProviderMatch for Access Centers and ProviderMatch for Consumers applications, to optimize patient-provider matching across multiple entry points to the health system.

In-App Reporting Solution Gives Health Systems New Visibility Into Patient Demand, Access Channel Dynamics, and Provider Network Composition

Boston, MA - Kyruus, a leader in provider search and scheduling solutions for health systems, today announced the availability of a new version of ProviderMatch Analytics, an in-app reporting solution that helps health systems track real-time patient access channel trends, improve access center performance, and optimize their provider networks. The solution provides supply and demand analytics based on user activity in each of the ProviderMatch applications, as well as data in the KyruusOne provider data management platform, and makes interactive reports directly accessible within the ProviderMatch suite.

New York Health System Will Implement Patient Access Solution to Match Referrals to the Most Clinically Appropriate Providers

Kyruus, a leader in provider search and scheduling solutions for health systems, announced today that Mount Sinai Health System, a leading integrated health system serving the five boroughs of New York and broader metropolitan area, has selected the ProviderMatch for Access Centers and KyruusOne provider data management solutions for its Physician Access Services team. Detailed provider profiles, user-friendly Smart Search capabilities, and real-time scheduling will help the team enhance access to Mount Sinai providers and refer patients to the most clinically appropriate providers for their needs.

ProviderMatch for Salesforce will empower healthcare organizations to build stronger patient relationships through smart patient-provider matching and scheduling from within Health Cloud and Service Cloud

BOSTON, MA – Kyruus, a leader in provider search and scheduling solutions for health systems, announced today that Mercy Health (based in Cincinnati, Ohio) has entered into a strategic partnership with the company. The largest health system in Ohio with $6B in assets, Mercy Health is the second provider network to invest in Kyruus following Providence Ventures—the venture capital arm of Providence Health & Services—in 2015.  The partnership includes a direct investment into Kyruus as well as the creation of an Innovation Council that will enable the organizations to collaborate closely on the future development of Kyruus’ ProviderMatch™ portfolio for enterprise-wide patient access.

BOSTON, MA – Kyruus, a leader in provider search and scheduling solutions for health systems, today announced that Julia D. Andrieni, MD, FACP, and L. Arick Forrest, MD, have joined its Clinical Advisory Board. The board now consists of ten of the country’s top physician thought leaders who are advising Kyruus as it continues to expand its multi-channel portfolio of patient access solutions.

BOSTON, MA – Kyruus, a leader in provider search and scheduling solutions for health systems, announced today that Piedmont Healthcare, a not-for-profit health system serving nearly two million patients in Georgia, has selected its suite of solutions to enhance patient access across all points of service. The organization’s adoption of the ProviderMatch™ product suite—along with the KyruusOne provider data management platform—is a key part of its “Seamless Transitions” initiative to enhance and link the patient experience throughout the continuum of care.

BOSTON, MA – Kyruus, a leader in provider search and scheduling solutions, announced today that Community Health Network has expanded its deployment of the Kyruus ProviderMatch suite of solutions and is now using ProviderMatch both in its patient call center and on its consumer website, enabling the health system to deliver a consistent patient experience across points of access. Community Health Network, a recognized leader in integrated health services, delivers care to patients via more than 2,000 providers across 200 sites in Indianapolis.

BOSTON, MA – Kyruus, a leader in provider search and scheduling solutions for health systems, announced today that UAB Medicine, one of the top four largest academic medical centers in the U.S., has selected ProviderMatch^TM for Access Centers and KyruusOne^TM to create a single point of access to provider data and enhance patient-provider matching for their central scheduling center.