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Kyruus News

Consumerism is Changing How Patients Find Providers, According to New Patient Access Research

 

New Survey from Kyruus Shows Majority of Consumers Research Providers Online But Ultimately Schedule by Phone - Underlining the Importance of a Multi-Channel Access Strategy

Boston, MA - Kyruus today announced key findings from a recent survey of 1,000 consumers on how they search for, select, and schedule appointments with healthcare providers. The findings, published in the 2017 Patient Access Journey Report, indicate that the majority of consumers consult the internet in the search for a new provider, yet most still prefer to schedule appointments by phone. In addition, consumers take a wide variety of factors into account when considering potential providers. The results demonstrate that while health systems must enhance their digital presence to provide consumers with the information they seek online, they must do this as part of an integrated, multi-channel patient access strategy.

Topics: Digital Patient Experience Patient Access Access Center Patient Engagement Patient-Provider Matching

Binary Fountain and Kyruus Announce Partnership to Enhance Patient Acquisition and Engagement for Health Systems

The seamless integration of Binary Star Ratings and Kyruus ProviderMatch for Consumers will enable health systems to better educate, inform, and engage their patients online

Boston, MA - Binary Fountain, the leading provider of patient feedback management solutionswith one of the largest repositories of online patient reviews and surveys in the healthcare industry, and Kyruus, a leader in provider search and scheduling solutions for health systems, announced today a new partnership that helps healthcare organizations increase online patient acquisition and improve patient experience.

Topics: Digital Patient Experience Patient Access Access Center Patient Engagement Provider Data Management

New Kyruus Report Identifies Failings in Top Hospitals’ Online Search

BOSTON – Dec. 15, 2014 – The “Find-a-Doctor” search functions that help patients identify an appropriate doctor are often inaccurate or incomplete, a new report on the nation’s top hospitals and health systems has found. These errors can lead to millions of patients seeking care from providers who are either unable to accept them into their practice or who are lacking in the skills necessary to treat their particular condition.

Topics: Physician Referrals Physicians Digital Physician Finder Hospital Analytics Hospitals Patient Access Provider Network Provider Finder