Kyruus News

Integration Will Enable Health Systems to Engage Online Consumers With an End-to-End, Conversational Access Experience

BOSTON, MA and SAN FRANCISCO, CA March 17, 2020 – Kyruus, the leader in provider search and scheduling solutions for health systems, and GYANT, the leading artificial intelligence-enabled virtual assistant for healthcare, today announced a new partnership to help health systems enhance consumer access and self-service on their websites. The two companies will join forces to combine the power of Kyruus’ routing and scheduling platform with GYANT’s chat-based virtual assistant to help consumers find and book appropriate care through a conversational experience.

Leading Massachusetts-Based Health System and Patient Access Innovator Team Up to Enhance Access to Care in the State

Third Annual Survey from Kyruus Underscores the Need for Health Systems to Meet Patient Demand for Streamlined Access and Digitally-Enabled Experiences

Health System Leaders to Discuss the Role of Patient Access in Driving Systemness; Keynotes Include Founder of Travelocity.com and Customer Experience Futurist

Boston, MA - Kyruus, a leader in provider search and scheduling solutions for health systems, announced that its Fifth Annual Thought Leadership on Access Symposium (ATLAS) will take place in Boston from October 15-17, 2018. ATLAS is the preeminent patient access conference for hospital and health system leaders. This year’s theme, Systemness. Ignited, will center on the role that patient access plays in laying the foundation for a positive and cohesive patient experience across the entire health system enterprise.

Leading Health System to Operationalize Enterprise-Wide Provider Data Management and Facilitate Precise Patient-Provider Matching Across Call Centers

Boston, MA - Kyruus, a leader in provider search and scheduling solutions for health systems today announced that Partners HealthCare has expanded its use of the Kyruus ProviderMatch™ suite of patient access solutions. With its latest agreement, Partners HealthCare is implementing ProviderMatch for Access Centers to enable a consistent patient experience across entry points. The integrated health system has been using the KyruusOne™ provider data management platform and ProviderMatch for Consumers solution since 2014 to help patients find the right providers on partners.org.

Boston, MA - Kyruus, a leader in provider search and scheduling solutions for health systems, today announced a collaboration with IBM to integrate IBM’s Watson Virtual Agent with Kyruus ProviderMatch’s smart search and appointment booking capabilities. The combination of ProviderMatch and Watson Virtual Agent is expected to enable health systems to offer enhanced digital self-service experiences to consumers, driving patient acquisition and conversion, while boosting operational efficiency.

Company Doubles Revenue Amid Rapidly Growing Demand for Enterprise-Wide Patient Access Solutions

Boston, MA - Kyruus, a leader in provider search and scheduling solutions for health systems, today announced its 2017 results, highlighting a monumental year for the company in which it achieved a 100 percent increase in revenue and 50 percent increase in the number of hospitals it serves across the U.S. The company added numerous health systems to its customer base, including organizations such as Banner Health, University of Miami Health System, Baylor Scott & White Health, Jefferson Health, and Mount Sinai Health System. Kyruus now manages over 100,000 providers on its patient access and referral management platform - helping health systems boost patient acquisition and retention, as well as provider engagement and productivity.

 Integration Brings ProviderMatch DirectBook Capabilities to Epic Customers

Boston, MA - Kyruus, a leader in provider search and scheduling solutions for health systems, announced today that it has joined the Epic App Orchard to enable seamless scheduling for its customers on Epic’s EHR platform. The Kyruus ProviderMatch™ suite of patient access solutions—for consumers, access centers, and referral networks—helps health systems match patients with the right providers across points of entry. Kyruus’ DirectBook offering enables ProviderMatch users to not only find the right providers, but also book directly into their underlying scheduling systems without leaving ProviderMatch. Kyruus will leverage application programming interfaces (APIs) to extend these direct scheduling capabilities to ProviderMatch customers on Epic.

New Survey from Kyruus Shows Majority of Consumers Research Providers Online But Ultimately Schedule by Phone - Underlining the Importance of a Multi-Channel Access Strategy

Boston, MA - Kyruus today announced key findings from a recent survey of 1,000 consumers on how they search for, select, and schedule appointments with healthcare providers. The findings, published in the 2017 Patient Access Journey Report, indicate that the majority of consumers consult the internet in the search for a new provider, yet most still prefer to schedule appointments by phone. In addition, consumers take a wide variety of factors into account when considering potential providers. The results demonstrate that while health systems must enhance their digital presence to provide consumers with the information they seek online, they must do this as part of an integrated, multi-channel patient access strategy.

The seamless integration of Binary Star Ratings and Kyruus ProviderMatch for Consumers will enable health systems to better educate, inform, and engage their patients online

Boston, MA - Binary Fountain, the leading provider of patient feedback management solutionswith one of the largest repositories of online patient reviews and surveys in the healthcare industry, and Kyruus, a leader in provider search and scheduling solutions for health systems, announced today a new partnership that helps healthcare organizations increase online patient acquisition and improve patient experience.