Kyruus News

Florida-Based Health System to Enhance Patient-Provider Matching and Scheduling Across Multiple Access Points

Missouri-Based Integrated Health System Will Use Kyruus Patient Access Solutions to Centralize Call Center Operations and Modernize Its Online Offerings

Boston, MA - Kyruus, a leader in provider search and scheduling solutions for health systems, today announced that CoxHealth, Springfield, Missouri’s only locally owned health system, has selected the company’s patient access platform to support critical patient experience initiatives. The six-hospital system will first build a digital provider directory in KyruusOne™ and then deploy ProviderMatch for Access Centers and ProviderMatch for Consumers to optimize patient-provider matching and improve the overall experience for patients accessing care at the health system.

Leading Provider of Care in Mississippi to Empower Its Call Center Staff with a
Comprehensive Provider Directory and Powerful Provider Search Solution

Boston, MA - Kyruus, a leader in provider search and scheduling solutions for health systems, today announced that the University of Mississippi Medical Center (UMMC), has selected the company’s ProviderMatch for Access Centers solution to optimize patient access to its network of providers across the state of Mississippi. The only academic medical center in the state, UMMC includes 800-plus providers who deliver care at 170 locations, including the organization’s six hospitals. ProviderMatch for Access Centers will make it easier for call center agents to identify the right provider for patients’ needs, enabling more precise patient-provider matching to support both patient and provider satisfaction.

Academic Medical Center Will Use Kyruus Technology to Streamline Access Center Operations & Optimize Patient-Provider Matching

Boston, MA - Kyruus, a leader in provider search and scheduling solutions for health systems, today announced that USF Health at the University of South Florida in Tampa, FL has selected the company’s solutions to improve access center operations and enable more precise patient-provider matching. Built on the KyruusOne™ provider data management platform, ProviderMatch for Access Centers will help USF Health’s access center operate more efficiently and deliver a better patient experience by replacing manual workflows with technology that enables dynamic provider search and direct scheduling.

Growing Health System to Build Comprehensive Provider Directory and Optimize Patient-Provider Matching

Boston, MA - Kyruus, a leader in provider search and scheduling solutions for health systems, today announced that Jefferson Health, a leading academic health system in Pennsylvania and New Jersey, will implement the company’s provider data management and patient access solutions to help it scale effectively while enhancing service to patients. Jefferson Health will gain a consolidated view of its provider network with the KyruusOne™ platform and enable call center agents to match patients with the right providers using ProviderMatch for Access Centers.

New Survey from Kyruus Shows Majority of Consumers Research Providers Online But Ultimately Schedule by Phone - Underlining the Importance of a Multi-Channel Access Strategy

Boston, MA - Kyruus today announced key findings from a recent survey of 1,000 consumers on how they search for, select, and schedule appointments with healthcare providers. The findings, published in the 2017 Patient Access Journey Report, indicate that the majority of consumers consult the internet in the search for a new provider, yet most still prefer to schedule appointments by phone. In addition, consumers take a wide variety of factors into account when considering potential providers. The results demonstrate that while health systems must enhance their digital presence to provide consumers with the information they seek online, they must do this as part of an integrated, multi-channel patient access strategy.

Leading Health System Will Implement Multi-Channel Patient Access Solution to Enhance the Patient Experience and Boost Operational Efficiency

Boston, MA - Kyruus, a leader in provider search and scheduling solutions for health systems, today announced that Emory Healthcare, the most comprehensive academic health system in Georgia, has selected the KyruusOne™ provider data management platform and ProviderMatch patient access solutions to enhance the patient experience while streamlining operational workflows. The seven-hospital, Atlanta-based health system will implement ProviderMatch in its call center and on its consumer-facing website to deliver a consistent patient experience across multiple points of entry to the health system.

The seamless integration of Binary Star Ratings and Kyruus ProviderMatch for Consumers will enable health systems to better educate, inform, and engage their patients online

Boston, MA - Binary Fountain, the leading provider of patient feedback management solutionswith one of the largest repositories of online patient reviews and surveys in the healthcare industry, and Kyruus, a leader in provider search and scheduling solutions for health systems, announced today a new partnership that helps healthcare organizations increase online patient acquisition and improve patient experience.

  Over 80% of Call Centers Could Not Book an Appointment During the First Call, Among Other Key Findings

Boston, MA – Kyruus, a leader in provider search and scheduling solutions for health systems, today released findings from a new report titled, Health System Call Center Experience Report: Are Top Health Systems & Hospitals Answering the Call to Provide a Better Patient Experience? The report presents the results from a Kyruus study of 40 leading U.S. hospital and health systems and their ability to match patients with the right providers through their call centers.