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Kyruus News

MedStar Health Selects Kyruus to Build Patient Access Experience

MedStar Health

Leading mid-Atlantic health system to use ProviderMatch™ software platform to create consistency and engagement across the patient journey

BOSTON, April 28, 2016 – Kyruus, Inc., a leading provider of patient access and referral management solutions, announced today that MedStar Health, the largest not-for-profit health system in Maryland and the Washington, D.C. region, has selected the ProviderMatch suite of products to optimize how patients access and engage with the system’s providers. MedStar will leverage Kyruus’ provider data management and smart scheduling platform across several points of access, including the call center and MedStar’s consumer-facing web properties, to generate consistency in the “front door experience” and ensure accurate referrals no matter where patients enter the system.

“The need to provide a unified and coordinated patient experience is critical for health systems that wish to engage effectively with the populations they serve,” said Michael Ruiz, vice president and chief digital officer for MedStar. “Kyruus’ ability to consolidate and enrich our provider data provides the foundation to build the front-end applications that our schedulers and patients can use to quickly and accurately find a provider who is the best match for a patient’s specific needs. We are excited by the possibilities of applying a sophisticated technology solution to enable patients to more easily connect with the right physicians for the care they need.”

As part of the collaboration, MedStar and Kyruus have created an Innovation Council comprised of leadership from both organizations that will work jointly on product and implementation strategies. “Delivering on our mission to better match patients to the right providers is catalyzed through working with innovative health systems who are helping to shape the future of healthcare delivery,” said Graham Gardner, CEO of Kyruus. “We are thrilled to have found such a partnership in MedStar and look forward to working with them to create a world-class patient experience.”

About Kyruus

Kyruus is a leading provider of enterprise software solutions that enable hospitals and health systems to optimize the patient experience across all channels of patient access. Leveraging a proprietary Big Data approach, our technologies integrate and enrich information about provider expertise, demographics, and scheduling logic for real-time referrals and supply-demand matching throughout the health system. ProviderMatch ensures that patients are matched with the right providers, at the right time, in a manner that maximizes provider efficiency and care coordination. To find out why a Better Match Means Better Care, please visit www.kyruus.com.

About MedStar Health

MedStar Health is a not-for-profit health system dedicated to caring for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. MedStar’s 30,000 associates, 6,000 affiliated physicians, 10 hospitals, ambulatory care and urgent care centers, and the MedStar Health Research Institute are recognized regionally and nationally for excellence in medical care. As the medical education and clinical partner of Georgetown University, MedStar trains more than 1,100 medical residents annually. MedStar Health’s patient-first philosophy combines care, compassion and clinical excellence with an emphasis on customer service. For more information, visit MedStarHealth.org.

Topics: Clients Patient Experience