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Hackensack Meridian Health Implements System-Wide Provider Data Management and a New Digital Consumer Access Experience with Kyruus

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New Jersey’s Largest Integrated Healthcare Network Deploys Kyruus Technology to Transform How Consumers Find Care Online

Boston, MA – November 2, 2020Kyruus, the leader in provider search and scheduling solutions for health systems, today announced that Hackensack Meridian Health (HMH), the largest integrated healthcare network in New Jersey, is utilizing the company’s solutions to power its efforts to make healthcare easier to access. Building on the organization’s earlier work with Kyruus to create a system-wide provider directory, HMH is now simplifying how consumers find care online with Kyruus ProviderMatch® for Consumers.

Since the merger of Hackensack University Health Network and Meridian Health in 2016 to form HMH, the health network now includes 17 hospitals and more than 500 locations throughout New Jersey. The need for HMH to gain a holistic view of its provider network to support its patient access initiatives became more important than ever. To that end, the team implemented the KyruusOne® platform, gaining both system-wide visibility into the network and detailed insight into each provider’s respective clinical areas of focus. HMH now has more than 9,000 provider profiles built in KyruusOne, which the team uses to keep information up-to-date more efficiently through the platform’s ongoing data ingestion and direct data feeds.

HMH also launched ProviderMatch on its website, giving consumers a dynamic, user-friendly way to search for care. The solution pulls data from KyruusOne so consumers can find the right providers for their unique needs based on robust and accurate provider information. With ProviderMatch, HMH not only introduced a more modern search experience, but also consolidated multiple find-a-providers into one. In the next phase of the project, HMH plans to build on this by offering self-scheduling within ProviderMatch.

“At Hackensack Meridian Health, we’re dedicated to making access to our full and growing provider network easier for patients,” said Pamela Landis, Vice President of Digital Engagement at Hackensack Meridian Health. ”We’re excited to have reached major milestones in this work with Kyruus and look forward to the next phase focused on delivering a new level of convenience with online scheduling.”

HMH is also using the ProviderMatch APIs to extend the new consumer search capabilities to its mobile app, ensuring consistency across its digital assets and experiences.

“Hackensack Meridian Health recognized that rapid growth had left it with an extensive network of providers, but no single point of access to information about them,” said Dr. Graham Gardner, CEO of Kyruus. “We’re excited to be enabling the HMH team to maintain visibility into their complete network and make it easier for consumers to find the right matches for their unique needs across it.”

About Hackensack Meridian Health

Hackensack Meridian Health is a leading not-for-profit health care organization that is the largest, most comprehensive and truly integrated health care network in New Jersey, offering a complete range of medical services, innovative research and life-enhancing care.

Hackensack Meridian Health comprises 17 hospitals from Bergen to Ocean counties, which includes three academic medical centers – Hackensack University Medical Center in Hackensack, Jersey Shore University Medical Center in Neptune, JFK Medical Center in Edison; two children’s hospitals - Joseph M. Sanzari Children’s Hospital in Hackensack, K. Hovnanian Children’s Hospital in Neptune; nine community hospitals – Bayshore Medical Center in Holmdel, Mountainside Medical Center in Montclair, Ocean Medical Center in Brick, Palisades Medical Center in North Bergen, Pascack Valley Medical Center in Westwood, Raritan Bay Medical Center in Old Bridge, Raritan Bay Medical Center in Perth Amboy, Riverview Medical Center in Red Bank, and Southern Ocean Medical Center in Manahawkin; a behavioral health hospital – Carrier Clinic in Belle Mead; and two rehabilitation hospitals - JFK Johnson Rehabilitation Institute in Edison and Shore Rehabilitation Institute in Brick.

Additionally, the network has more than 500 patient care locations throughout the state which include ambulatory care centers, surgery centers, home health services, long-term care and assisted living communities, ambulance services, lifesaving air medical transportation, fitness and wellness centers, rehabilitation centers, urgent care centers and physician practice locations. Hackensack Meridian Health has more than 36,000 team members, and over 7,000 physicians and is a distinguished leader in health care philanthropy, committed to the health and well-being of the communities it serves.

The network’s notable distinctions include having four hospitals among the top in New Jersey by U.S. News and World Report. Other honors include consistently achieving Magnet® recognition for nursing excellence from the American Nurses Credentialing Center and being named to Becker’s Healthcare’s “150 Top Places to Work in Healthcare/2019” list.

The Hackensack Meridian School of Medicine opened in 2018, the first private medical school in New Jersey in more than 50 years, welcomed its third class of students in 2020 to its On3 campus in Nutley and Clifton. Additionally, the network partnered with Memorial Sloan Kettering Cancer Center to find more cures for cancer faster while ensuring that patients have access to the highest quality, most individualized cancer care when and where they need it.

Hackensack Meridian Health is a member of AllSpire Health Partners, an interstate consortium of leading health systems, to focus on the sharing of best practices in clinical care and achieving efficiencies.

For additional information, please visit www.HackensackMeridianHealth.org.

Topics: Patient Access Provider Networks