Kyruus News

Baystate Health Selects Kyruus to Improve Patient Access Across Its Integrated Network

Baystate Health

Leading health system to power its Access Services Center with novel patient access and referral optimization platform

Boston, MA, October 13, 2015 – Kyruus, Inc., a leading provider of patient access and referral management solutions, announced today that it is partnering with Baystate Health to transform the manner in which patients are matched to their providers. Baystate Health will implement the Kyruus ProviderMatch software platform in its access center to streamline and standardize the referral process across its $2 billion integrated network based in Springfield, MA.

 “We are thrilled to partner with Kyruus as we strive to provide the best clinical care and experience to every patient at Baystate,” said Jean Ahn, vice president, strategic planning and business development. “By working with such an innovative company, we are accelerating our mission to meet the community’s needs by leveraging state-of-the art technology to better serve patients across western Massachusetts.”

Kyruus’ cloud-based ProviderMatch platform, which now covers almost 40% of all physicians in Massachusetts, utilizes a dynamic search engine to accurately match patients with the most appropriate provider, reduce patient scheduling errors, and prevent misdirected referrals. The search engine scours a clinical library with over 10,000 pre-loaded clinical and lay concepts and 250 provider specialty classifications to enable physicians, administrators, and scheduling agents to search on any combination of conditions, synonyms, or procedures. Over 150 scheduling and referral specialists will utilize the technology to match patients to providers within the Baystate Health network in order to better coordinate care.

 “Kyruus is focused on delivering a better clinical match and improving patient experience by aligning provider ability, provider capacity, and patient preferences,” said Graham Gardner, CEO of Kyruus. “We are thrilled to help support Baystate Health in their efforts to provide the right care at the right time to each of their patients.

About Kyruus

Kyruus is a leading provider of enterprise software solutions that enable hospitals and health systems to optimize the patient experience across all channels of patient access. Leveraging a proprietary Big Data approach, our technologies integrate and enrich information about provider expertise, demographics, and scheduling logic for real-time referrals and supply-demand matching throughout the health system. ProviderMatch ensures that patients are matched with the right providers, at the right time, in a manner that maximizes provider efficiency and care coordination. To find out why a Better Match Means Better Care, please visit

About Baystate Health

Baystate Health is a not-for-profit, mission-driven, integrated health system serving a population of over 750,000 people in communities across western Massachusetts. With roots dating to the founding of Springfield City Hospital in 1873, Baystate Health has been providing skilled and compassionate health care in the Pioneer Valley for more than 140 years.


Topics: Clients