Leading Florida Health System Enhances Digital Capabilities for Both English- and Spanish-Speaking Consumers in the Greater Miami Area
Boston, MA – August 27, 2019 – Kyruus, the leader in provider search and scheduling solutions for health systems, today announced that Baptist Health South Florida, the most-awarded health system in South Florida by U.S. News & World Report, has launched a new online consumer access experience with the implementation of both Kyruus ProviderMatch® for Consumers and Kyruus ProviderMatch® for Consumers in Spanish on its website. Built on an award-winning provider data management platform, the solutions enable a user-friendly provider search and scheduling experience for consumers based on robust provider data.
Delivering patient care across a network of over 3,000 providers and 100 care sites, Baptist Health South Florida laid the groundwork for its new consumer experience by working with Kyruus to build a detailed provider directory using the KyruusOne® platform. KyruusOne helps health systems create comprehensive, accurate provider profiles not only by aggregating and reconciling data from disparate sources, but also by enriching provider profiles with clinical terms from its proprietary taxonomy, the Kyruus Clinical Library.
With KyruusOne powering ProviderMatch for Consumers, individuals on the Baptist Health South Florida website can search for providers based on the clinical and non-clinical criteria that matter most to them. The new solution also provides the ability to schedule online and will soon display an option for the consumer to connect virtually with a provider when applicable. Operating in a state with one of the highest Spanish-speaking populations in the US, the health system also ensured that its new digital experience would serve this segment by simultaneously deploying the translated version of Kyruus’ consumer-facing solution, ProviderMatch for Consumers in Spanish, which recently won the 2019 Patient Engagement Innovation Award from Medtech Breakthrough.
“To stand out with the digital experience we offer to both prospective and existing patients, we knew we needed an integrated strategy aimed at simplifying access to care,” said Christine Kotler, Chief Marketing & Communications Officer at Baptist Health South Florida. “We’re excited to launch this new suite of enhancements to enable patients to learn about and access our services in a way that aligns with their preferred means of engagement.”
As almost 60% of patients still prefer to book appointments by phone, Baptist Health South Florida also plans to implement ProviderMatch for Access Centers in its call center. Also built on top of KyruusOne, the solution empowers agents with a similar ability to match patients with the right providers based on a variety of criteria and accurate provider information.
“To maximize the impact of digital innovation, it’s important for health systems to take a holistic view of the access experience from the consumer perspective,” said Graham Gardner, CEO of Kyruus. “We’re honored to be working with Baptist Health South Florida and providing the core infrastructure to support their efforts to improve patient access.”