61%. That’s the share of consumers who have continued their provider search to get an appointment sooner. However, while convenient access is a priority, new findings from a survey of 1,000 consumers show that care quality and health system reputation weigh heavily in their decisions. How can health systems use this to their advantage amid rising competition?

Access the webinar to get new insights on patient access trends and their implications for health systems. You’ll learn:

  • Findings from new research on how consumers choose providers
  • Opportunities for health systems to enhance patient access by integrating new care sites 
  • How health system leaders like Providence St. Joseph Health are differentiating their brands 


Karen Appelbaum - Director, Patient & Provider Engagement Center Strategy & Ops Providence  St. Joseph Health

Karen Appelbaum

Executive Director, Enterprise Access Operations and Technology
St. Joseph Health 

Karen Appelbaum leads the strategy and operations for the Patient Engagement Center at Providence St. Joseph Health. In this role she develops innovative programs and technologies to simplify and improve the way both patients and physicians navigate the vast services and clinicians available across Providence.

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