How to Integrate Virtual Care Across Access Channels
According to Kyruus’ research, 72% of patients had their first-ever virtual care visit during the COVID-19 pandemic. Overwhelmingly, these patients had positive experiences and would like to utilize virtual care more broadly in the future. Health systems that quickly established or expanded their virtual care offerings during the pandemic are now exploring how to evolve these over the longer term—to maintain access and differentiate themselves to consumers. Going forward, it will be crucial for healthcare organizations to understand how to integrate virtual care offerings into patient access models, simplify scheduling, and provide closed-loop experiences.
In this webinar you will learn:
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Christen Castellano VP of Customer Experience Channels, Banner Health |
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Sarah Kier VP, Patient Access, Physician Group Practices, Emory Healthcare |
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Dr. Gregory Esper Associate Chief Medical Officer, Emory Healthcare |
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