According to Kyruus’ research, 72% of patients had their first-ever virtual care visit during the COVID-19 pandemic. Overwhelmingly, these patients had positive experiences and would like to utilize virtual care more broadly in the future. Health systems that quickly established or expanded their virtual care offerings during the pandemic are now exploring how to evolve these over the longer term—to maintain access and differentiate themselves to consumers. Going forward, it will be crucial for healthcare organizations to understand how to integrate virtual care offerings into patient access models, simplify scheduling, and provide closed-loop experiences.

In this webinar you will learn:

  • Insights from Kyruus’ research report, Patient Perspectives on Virtual Care
  • Learnings from health systems that have successfully implemented and raised consumer awareness of virtual care programs
  • Best practices for routing patients to virtual care options—via call centers and digital access points



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Christen Castellano

VP of Customer Experience Channels, Banner Health 

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Sarah Kier

VP, Patient Access, Physician Group Practices, Emory Healthcare

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Dr. Gregory Esper

Associate Chief Medical Officer, Emory Healthcare

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