Today's patients are increasingly informed, engaged, and empowered. And while they continue to value a health system's reputation, they are prioritizing convenience and selecting organizations that can deliver connected care experiences. In fact, 82% of healthcare consumers said they'd switch providers as the result of a bad experience.1

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Download this checklist to learn the four key components needed to create a brand experience that consumers are wiling to switch for, including how to:

  • Build the foundation for customer-centricity
  • Make information about your network easily accessible
  • Remove barriers to booking an appointment
  • Expand flexible access to care

 

1. Salesforce. Connected Healthcare Consumer, 2019.


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