COVID-19

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As COVID-19 affects communities across the world, “patient access” has come to take on a whole new meaning. Health systems are facing unprecedented pressure to manage an overwhelming influx of urgent needs, while still maintaining access for their communities’ ongoing care needs independent of the virus. Together with our partners we are committed to doing everything we can to help health systems connect patients with the right care, adjust their access models to accommodate evolving dynamics, and make informed decisions to support their various patient populations. As part of this, we have compiled a variety of resources on COVID-19 below.

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As our CEO, Dr. Graham Gardner, highlighted in his March blog post, we took three key initial steps to support our customers in the face of COVID-19:

Our clinical team proactively updated our clinical taxonomy with terms related to COVID-19, enabling customers to configure provider and location profiles accordingly and route patients effectively online
We waived integration fees for customers wanting to incorporate and link out to virtual care offerings within their find-a-provider, making it easier for consumers to learn about and access virtual visits
We created a LinkedIn community to share updates and enable our customers to connect with each other on patient access strategies around COVID-19

In the weeks since, we've further enhanced our product offerings, deepened our partnerships, and expanded our resources for the health system community. Learn more below and please reach out if we can help.

Consumer Search Insights

People across the world have had to adjust their lives in the face of the COVID-19 crisis, but hospitals, health systems, their staff, and the patients turning to them for care have undoubtedly felt the greatest impact. Healthcare organizations face the tough task of not only caring for the influx of patients in their communities needing assessment and care for COVID-19, but also ensuring they effectively facilitate care for patients with non-COVID-related medical needs, such as chronic conditions, mental health, and cancer.

In March we shared initial trends from consumer searches via our platform, focusing on ways to address the immediate needs of COVID-19 patients, while still maintaining access for those with chronic conditions and other health needs. Keeping track of these trends and using analytics to inform decisions will be important for health systems – both in the short-term and as they look towards recovery – and build access strategies for different patient populations and possible future waves of COVID-19. To support these efforts, our April update provided a fresh look at the data and covered three key findings:

Searches for coronavirus peaked in March and are now subsiding
Diabetes, pregnancy, and mental health remain among the top consumer search terms
Demand for check-ups is rising, especially for gynecological exams and cardiovascular care

Understand your full care network and optimally route patients across it

Rapidly update provider and scheduling information and deploy flexible routing rules with a robust data management platform that’s built on a powerful, ever-evolving clinical taxonomy. With KyruusOne, health systems can:

Update provider and location profiles quickly to reflect changing public health needs
Tailor routing rules to direct patients to the most appropriate care settings, providers, locations, and other resources
Assess supply-demand dynamics across your network to
inform resource planning and routing

Learn more

Digital Access

Triage incoming demand and connect consumers with the right care

Provide relevant, up-to-date information where patients are searching for it; remove complexity for patients determining how, when, and where they can obtain care; and leverage flexible routing and scheduling options for different patient populations. With ProviderMatch for Consumers health systems can:

Empower patients with reliable information and help them understand how to obtain care
Surface preferred sites of care and virtual care options within your find-a-provider
Leverage flexible scheduling rules to adjust appointment availability and scheduling options as circumstances evolve

Learn more

Call-Based Access

Set access center agents up for success - wherever they’re physically working

Enable call center staff to assist patients effectively – whether they’re in a physical call center or working remotely – with a search and scheduling solution that’s accessible from any web browser. With ProviderMatch for Access Centers health systems can:

Utilize a SaaS-based solution to enable remote agents to match patients with care, book appointments, and log calls
Facilitate centralized patient triage and scheduling – whether that’s for urgent visits, virtual care, and/or longer-term appointments
Leverage built-in patient interaction tracking and CRM integrations to enable continued personalized service and patient outreach

Learn more