COVID-19: Removing Complexity for Care Delivery Organizations and the Consumers They Serve

Kyruus is helping healthcare organizations across the country leverage digital solutions to manage and enhance patient access during the pandemic.


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Meet Consumer Needs with Online Scheduling for COVID-19 Vaccines

Kyruus’ COVID-19 vaccine scheduling capabilities help healthcare organizations simplify vaccine access, effectively route patients, and manage unprecedented patient volume with easy online scheduling through ProviderMatch for Consumers.
  • Simplify vaccine access for new and existing patients with easy online scheduling—through a direct EHR integration or Kyruus’ stand-alone appointment management solution —within ProviderMatch for Consumers

  • Effectively engage and route appropriate patients to dedicated COVID-10 vaccine sites with pre-booking validation questions, confirming that patients meet specified criteria at each stage of vaccine roll out

  • Manage unprecedented patient volume across multiple access points allowing you to meet demand surges while reducing strain on your call center(s)

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A Platform for Connecting Patients to the Right Care during COVID-19 and Beyond

Our search and scheduling solutions give you the power to facilitate better patient access now and the flexibility to pivot rapidly as circumstances change.

Data Management

Understand your full care network and optimally route patients across it

Rapidly update provider and scheduling information and deploy flexible routing rules with a robust data management platform that’s built on a powerful, ever-evolving clinical taxonomy. With KyruusOne, healthcare organizations can:

  • Update provider and location profiles quickly to reflect changing public health needs
  • Tailor routing rules to direct patients to the most appropriate care settings, providers, locations, and other resources
  • Assess supply-demand dynamics across the network to inform resource planning and routing

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Digital Access

Triage incoming demand and connect consumers with the right care

Remove complexity for consumers determining how, when, and where they can obtain care, and leverage flexible routing and scheduling options for appointments with providers, virtual visits, COVID-19 tests and vaccines, and more. With ProviderMatch for Consumers, healthcare organizations can:

  • Empower patients with reliable information and help them understand how to obtain care 
  • Surface preferred sites of care, virtual care options, and COVID-19 test and vaccines sites—as well as providers—within the online care search experience
  • Leverage flexible scheduling rules to adjust appointment availability and scheduling options as circumstances evolve

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Call-Based Access

Set access center agents up for success - wherever they’re physically working

Enable call center staff to assist patients effectively – whether they’re in a physical call center or working remotely – with a search and scheduling solution that’s accessible from any web browser. With ProviderMatch for Access Centers health systems can:

  • Utilize a SaaS-based solution to enable remote agents to match patients with care, book appointments, and log calls 
  • Facilitate centralized patient triage and scheduling – whether that’s for urgent visits, virtual care, and/or longer-term appointments 
  • Leverage built-in patient interaction tracking and CRM integrations to enable continued personalized service and patient outreach

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2020 Patient Access Journey Report-1-1

2020 Patient Access Journey Report

Our fourth annual patient access survey of 1,000 people shows that the pandemic has only accelerated consumer demand for convenient access online to both in-person and virtual care options.

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Clinical Perspectives on COVID-19 and Patient Access

Insights, best practices, and tips from our clinical leaders about how health systems can adjust their patient access models in the face of COVID-19.

Virtual Care Is Not a Flash In The Pan: Adapt Your Strategy Accordingly
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How Technology Can Help Provider Organizations Treating COVID-19
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Signs That Health Systems Have Sound Digital Strategies for COVID-19 and Beyond
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Solutions from Our Partners

We've always believed we'd have a bigger impact by partnering with other leaders in our industry and that is true now more than ever.

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Empower consumers on your website to navigate to the right resources and care options within a chat-based experience

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Ensure consumers find accurate, up-to-date about your providers and locations across the web

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Learn about the other leaders in our partner network and how our integrations can support your goals

Learn About Our Partner Network

Additional Information & Resources



Improving Digital Patient Engagement During COVID-19

Geisinger's VP of Digital Engagement details how the pandemic has accelerated consumers’ use of digital health capabilities, and what that means going forward.


Understanding the New Patient Preference for Telehealth Access

Emory Healthcare, like other systems during the pandemic, has leaned heavily on telehealth access. And now, there's no going back.

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Enabling Access During & After the COVID-19 Crisis

Strategies and solutions to help health systems enhance and adjust their access approaches in the short- and long-term.


Access Strategies for Connecting Patients to Care During COVID-19

Leaders from Atlantic Health System and Hackensack Meridian Health share their experiences responding to COVID-19.

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Local Search, Healthcare, and the Impact of COVID

Connecting patients to care online during a pandemic and beyond.

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Reactivating Patient Access and Navigating Recovery in the COVID-19 Period Guide

Download the guide and learn how to build flexible, scalable and sustainable patient access and scheduling models for the pandemic and beyond. 

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Patient Perspectives on Virtual Care Report

Download and see what 1,000 patients had to say about their experiences with virtual care.

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