People across the world have had to adjust their lives in the face of the COVID-19 crisis, but hospitals, health systems, their staff, and the patients turning to them for care have undoubtedly felt the greatest impact. Healthcare organizations face the tough task of not only caring for the influx of patients in their communities needing assessment and care for COVID-19, but also ensuring they effectively facilitate care for patients with non-COVID-related medical needs, such as chronic conditions, mental health, and cancer.
In March we shared initial trends from consumer searches via our platform, focusing on ways to address the immediate needs of COVID-19 patients, while still maintaining access for those with chronic conditions and other health needs. Keeping track of these trends and using analytics to inform decisions will be important for health systems – both in the short-term and as they look towards recovery – and build access strategies for different patient populations and possible future waves of COVID-19. To support these efforts, our April update provided a fresh look at the data and covered three key findings:
Rapidly update provider and scheduling information and deploy flexible routing rules with a robust data management platform that’s built on a powerful, ever-evolving clinical taxonomy. With KyruusOne, health systems can:
Provide relevant, up-to-date information where patients are searching for it; remove complexity for patients determining how, when, and where they can obtain care; and leverage flexible routing and scheduling options for different patient populations. With ProviderMatch for Consumers health systems can:
Enable call center staff to assist patients effectively – whether they’re in a physical call center or working remotely – with a search and scheduling solution that’s accessible from any web browser. With ProviderMatch for Access Centers health systems can:
Providence Pivots Digital Consumer Tools for COVID-19 Response
Insights on how one of the country's largest health systems is managing "the biggest disruptor we've had."
Using Telehealth in a Pandemic: Focus on Flexibility, Scalability
Ways three different health systems are using virtual care to respond to the COVID-19 crisis and its strain on access.
Enabling Access During & After the COVID-19 Crisis
Strategies and solutions to help health systems enhance and adjust their access approaches in the short- and long-term.
Meeting Mental Health Needs During and After COVID-19
Information on the need for better access to care, particularly to mental and behavioral health treatments.
Using Technology to Respond to COVID-19
Chatbots, telehealth, and analytics are helping top health systems, like Providence and CommonSpirit Health expand access.
Local Search, Healthcare, and the Impact of COVID
Connecting patients to care online during a pandemic and beyond.
