Health systems are increasingly centralizing their patient access functions in order to provide a streamlined and consistent “front door” experience for their patients and referring providers. However, moving to and optimizing a centralized model requires thorough planning, stakeholder engagement, and monitoring to ensure the transition produces a win-win for health systems and their patients.

In this webinar, part two of a three-part series, Steve Whitson, Executive Consultant at Culbert Healthcare Solutions, and Julie Yoo, Chief Strategy Officer at Kyruus, discuss the challenges in transitioning to a centralized patient access model, the role that technology plays in facilitating patient access, and the key technology components required to run a successful centralized access center.

You’ll learn:
  • The landscape of IT categories essential for powering centralized patient access & improving the patient experience
  • How decision-support technology and provider data fit together to optimize access & scheduling
  • Best practices for leveraging analytics to improve performance and drive operational efficiency

Complete the series:

Kyruus  Culbert Healthcare Solutions


Steve Whitson

Steve Whitson 

Executive Consultant, Culbert Healthcare Solutions

Mr. Whitson is an Executive Consultant with Culbert Healthcare Solutions with over 30 years of experience in the healthcare industry. Steve has expertise in growing markets, revenue and profits and achieving robust financial performances for healthcare organizations. He has driven cost efficiency and cultivated strong employee-driven cultures while differentiating and developing new services and improving patient and provider satisfaction. Steve excels at optimizing resources, building strategic partnerships and cementing stakeholder relationships. Steve holds an undergraduate degree in business administration from Eastern Kentucky University and graduate degree in health administration from Washington University School of Medicine. He is board certified in healthcare management by the American College of Healthcare Executives (ACHE) and medical practice management by the American College of Medical Practice Executives (ACMPE).

Julie Yoo

Julie Yoo

Chief Strategy Officer, Kyruus

Julie is a Co-Founder of Kyruus, a leader in provider search and scheduling solutions for health systems, and serves as the company’s Chief Strategy Officer. She is responsible for product, UX, engineering, & business development. She was previously the VP of Clinical Product Strategy at Generation Health, where she oversaw the development of the company’s clinical programs and data analytics platform. Julie also led the Product Management efforts at Knome, the private arm of George Church’s Personal Genome Project, where she developed and launched a bioinformatics platform for conducting individualized genomic sequence analysis. Julie’s passion for data-driven businesses began as a software engineer at Endeca Technologies. She has an undergraduate degree in computer science from MIT, an MS in biomedical sciences from the Harvard-MIT HST Program, and an MBA from the MIT Sloan School of Management. She currently serves on the Board of Trustees of the Massachusetts Technology Leadership Council and is a Young Global Leader with the World Economic Forum.

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