Kyruus Blog

Centralized Provider Data: Powering Effective Referral Management

With great certainty, we get patients to the right doctors — every time.
– Andi Kolodny, Director, Physician Referral Services at Hospital for Special Surgery

At Hospital for Special Surgery (HSS), one of the nation’s leading orthopedic hospitals, providers are grouped into very specialized service lines. When appropriate routing requires such a granular knowledge of providers’ unique expertise, Andi Kolodny’s team in the Physician Referral Services Center rely heavily on rich provider information to help them make quick, informed decisions about which providers a patient should see. By leveraging a centralized provider directory, the HSS team is able to understand each physician’s unique expertise, as well as logistical information to meet patients’ needs (e.g., insurances accepted and provider practice locations), and get patients to the right provider, every time.

Topics: Provider Networks Patient-Provider Matching Provider Data Management

Airline Pilots & Doctors: What Can We Learn to Decrease Burnout?

In an article, "Healthcare Can Take a Lesson from the Airline Industry, Doctors Say” FierceHealthcare recently covered an opinion piece by Sinsky and Privitera from JAMA which highlights the need to improve the clinical work environment by essentially creating a less cluttered mental landscape for physicians. This isn’t proposing we teach a greater resiliency to putting up with the clutter, but instead addresses the meaningful ways in which we might create better and safer working conditions. 

Topics: Provider Networks Patient-Provider Matching Provider Data Management

Provider Data Management: The Foundation for Successful Digital Marketing

"You can’t have an e-commerce or online strategy without a catalog, it’s impossible. ...It’s the foundational struts of everything else that you do."
– Aaron Martin, EVP, Chief Digital Officer at Providence St. Joseph Health

Topics: Patient Experience Patient Access Provider Networks Patient-Provider Matching Provider Data Management

Decentralized vs. Centralized Access at Health Systems: The Patient's Perspective

Last year in our centralized patient access webinar series with Culbert Healthcare Solutions, we discussed top things health system leaders need to know about access centers, focusing primarily on processes, technology, and staffing. In this blog, we will highlight the benefits of centralized access from the patient’s perspective by contrasting two different patient access scenarios.

Topics: Patient Experience Access Center Provider Networks Provider Data Management

The Power of Provider Data Management

We all make dozens of decisions a day, many of which are informed by data. From the recommended products we buy on Amazon to precision cancer treatments, data serves as the foundation to many of the choices we make. However, even when we’re surrounded by data, it isn’t always accessible. Many of today’s patients, for example, are acting more like savvy consumers and are conducting research on providers before booking an appointment.

Topics: Patient Experience Provider Networks Patient-Provider Matching Provider Directories Provider Data Management

Relationships Between Health Systems and Patients Can Start and End with a Provider

Finding the right match between consumers and providers is a key part to establishing a long-term relationship between patients and healthcare providers. Health systems are well-equipped to facilitate the relationship and consumers recognize their critical role in this.

Topics: Digital Patient Experience Patient Access Provider Networks Patient Engagement Patient-Provider Matching

Infographic: The Patient Access Journey is Changing & Health Systems Need to Respond

Healthcare consumers are becoming savvy shoppers. Our research conducted in the summer of 2017 shows that while many consumers still prefer traditional methods for finding providers (such as referrals from healthcare providers), most are performing some level of due diligence before booking appointments—and they're going online to do their research. Learn more about how consumers access healthcare providers in the 2017 Patient Access Journey Report.

Topics: Digital Patient Experience Patient Access Provider Networks Patient Engagement Patient-Provider Matching

Intrinsic and Extrinsic Physician Motivators to Consider When Driving Change

This is a guest blog post from Dr. Nancy Gagliano, Chief Medical Officer at Culbert Healthcare Solutions.

In an era of increasing physician burnout, it is critical to understand core motivators that affect physician satisfaction.12 We all have intrinsic and extrinsic motivators that contribute to job satisfaction. Intrinsic motivators for physicians are the “Why I went to medical school,” while extrinsic motivators include factors such as autonomy, resources, leadership, community, and appreciation. While many may think a “full waiting room” is a sufficient motivator for physicians, understanding what truly motivates physicians is essential to developing a roadmap to improve their satisfaction.

Topics: Patient Experience Provider Networks Provider Data Management Change Management

Three Patient Access Models: How Health Systems Can Find The Right Fit

Average new patient appointment wait times have increased by 30% across the US since 2014, and at the same time provider schedules often go underutilized.  Accounting for this apparent contradiction, known as the “patient access paradox,”  has led many health systems to explore different approaches to patient access with dual goals of increasing provider schedule density and improving the patient experience.

Topics: Patient Experience Patient Access Access Center Provider Networks

“When Times Get Tough, Get Creative” & Other Pointers for Leaders of Clinically Integrated Networks

In 2015, Mercy Health (Cincinnati, OH) and Summa Health (Akron, OH) formed one of the largest clinically integrated networks (CINs) in Ohio, Advanced Health Select, to enhance chronic care management and lower the total cost of care for patients in Ohio and Kentucky. Their respective ACOs were the first networks to join the CIN, linking 2,800 providers. The CIN has since expanded to include closer to 3,500 providers. We were pleased to host two leaders from these health systems on a recent webinar: J.D. Whitlock, VP of Enterprise Intelligence at Mercy Health and Ellen Smith, VP of Business Development & Access at Summa Health. Here were some of the top takeaways:

Topics: Patient Experience Patient Access Provider Networks Patient Engagement