<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=1225318787516564&amp;ev=PageView&amp;noscript=1">

Kyruus Blog

Five Things Health Systems Leaders Need to Know About Access Centers

Health systems and hospitals are increasing their emphasis on improving patient access to attract new patients and retain existing ones. Access centers and their staff play a central role in this initiative, yet they face unnecessary hurdles with such essential tasks as finding an appropriate provider and booking appointments.

Topics: Patient Experience Patient Access Access Center Patient-Provider Matching Provider Directory

Call Center Patient Experience Blog Series: Enterprise-Wide Visibility Into Provider Availability: A Patient Access Imperative

This is the third post in our Call Center Patient Experience Series. Over the course of this three post series, we’ve explored some of the top barriers to patient access through health system call centers and how they impede a positive patient experience: outdated provider directories, limited patient-provider matching capabilities, and lack of visibility into provider availability.

Topics: Patient Experience Patient Access Access Center Patient Engagement Patient-Provider Matching Provider Directory

Call Center Patient Experience Blog Series: How the Absence of Patient-Provider Matching Capabilities Impairs Patient Access

This is the second post in our Call Center Patient Experience Series. Over the course of this three post series, we’ll explore some of the top barriers to patient access through health system call centers and how they impede a positive patient experience: outdated provider directories, lack of patient-provider matching capabilities, and insight into provider availability.

Topics: Patient Experience Patient Access Access Center Patient Engagement Patient-Provider Matching Provider Directory

Mission-Driven for the Patient Experience: Observing from the Tech Side

As I sit at our NewCo Boston event in a room with almost 30 people, everyone is nodding their head as Julie Yoo, Co-Founder and Chief Product Officer at Kyruus, speaks about how Kyruus was started. It’s in this moment that it dawns on me...we’re all patients. Regardless of where we come from, what our life experiences have been, or what industry we work in, we have all experienced the issues Julie is speaking of in one way or another. We have all experienced the “patient access paradox,” where patients are being told to wait weeks, if not months, before they can see a physician, despite hospitals and health systems commonly operating at only 60-70% capacity. Even more so, in 25% of cases patients end up being misdirected to the wrong provider, leading to waste and delays in care.

Topics: Event Patient Experience Patient Access Patient Engagement Patient-Provider Matching Provider Directory

Call Center Patient Experience Blog Series: The Impact of Outdated Provider Directories on Patient Access

As we explored in an earlier blog, hospitals and health systems are struggling to deliver a great patient experience through their call centers  often the “front door” to their organization  due in large part to barriers to patient access. Over the course of a three post series, we’ll explore some of these top barriers and how they impede a positive patient experience: outdated provider directories, lack of patient-provider matching capabilities, and insight into provider availability.

Provider Directories & Patient Access

While demand for online self-service capabilities continues to rise, many patients still connect with a health system the old-fashioned way – over the phone. However, access centers frequently lack the resources to provide an effective, high-touch patient experience. In fact, our recent secret shopper report found that 82% of call centers were unable to book an appointment directly over the phone during the initial interaction. That’s not just a major barrier to patient access, it also means that most call centers are not equipped to deliver a call center experience that ends with a booked appointment, a big problem for converting demand and retaining patients in increasingly competitive markets.

Topics: Patient Experience Patient Access Access Center Patient Engagement Patient-Provider Matching Provider Directory