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Kyruus Blog

Kyruus Blog

Get the latest insights on enhancing patient access, improving the patient experience, driving digital innovation and more.

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ATLAS Conference | Digital | Patient Experience | Access Center | Patient Engagement | Patient-Provider Matching | Provider Directories | Provider Data Management | Change Management | Online Scheduling | Marketing

By: Ashley Nyland
November 23rd, 2020

Without question COVID-19 has caused incredible disruption to industries across the board, with the healthcare sector experiencing some of the greatest challenges. At the same time, however, the pandemic has been a catalyst for rapid innovation, revealing opportunities to rethink and transform approaches to care delivery and access. From learning to operate remote call centers to looking for more digitally-enabled ways to engage with patients (e.g., virtual care, virtual assistants), the pandemic has pushed health systems to reimagine—and quickly—their approaches to enabling patient access.

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Patient Experience | Patient Access | Access Center | Patient Engagement | Patient-Provider Matching | Provider Directories

By: Kyruus
April 22nd, 2019

This is the third post in our Call Center Patient Experience Series. Over the course of this three post series, we’ve explored some of the top barriers to patient access through health system call centers and how they impede a positive patient experience: outdated provider directories, limited patient-provider matching capabilities, and lack of visibility into provider availability.

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Patient Experience | Patient Access | Access Center | Patient Engagement | Patient-Provider Matching | Provider Directories

By: Kyruus
April 12th, 2019

This is the second post in our Call Center Patient Experience Series. Over the course of this three post series, we’ll explore some of the top barriers to patient access through health system call centers and how they impede a positive patient experience: outdated provider directories, lack of patient-provider matching capabilities, and insight into provider availability.

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Patient Experience | Patient Access | Access Center | Patient Engagement | Patient-Provider Matching | Provider Directories

By: Kyruus
April 3rd, 2019

Hospitals and health systems are struggling to deliver a great patient experience through their call centers – often the “front door” to their organization – due in large part to barriers to patient access. Over the course of a three post series, we’ll explore some of these top barriers and how they impede a positive patient experience: outdated provider directories, lack of patient-provider matching capabilities, and insight into provider availability. Provider Directories & Patient Access While demand for online self-service capabilities continues to rise, many patients still connect with a health system the old-fashioned way – over the phone. However, access centers frequently lack the resources to provide an effective, high-touch patient experience. In fact, our recent secret shopper report found that 82% of call centers were unable to book an appointment directly over the phone during the initial interaction. That’s not just a major barrier to patient access, it also means that most call centers are not equipped to deliver a call center experience that ends with a booked appointment, a big problem for converting demand and retaining patients in increasingly competitive markets.

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Clients | Patient Experience | Patient Access | Access Center | Provider Networks | Provider Directories | Provider Data Management | Online Scheduling

By: Genny Gordon
February 15th, 2019

In recent years, patient experience has transformed from an industry buzzword to a serious initiative for many of the country’s leading health systems. Why? As patients become savvy consumers and their options for care expand, they are prioritizing things like experience and quality of care and are willing to switch organizations to get it. In fact, a new Press Ganey report revealed that patient experience is 5x more effective than marketing tactics at driving patient loyalty.1