Consumers want convenience, flexibility, and seamless digital access that includes self-service tools to help them confidently search for, select, and schedule care on their own terms.
Nearly 80% of providers say a high-quality digital presence on their healthcare organization’s find-a-provider website is extremely or very important, according to Kyruus’ recent survey of 200 providers. The new study revisits a 2019 survey and reveals fresh insights from providers about the importance of a strong digital profile, including:
In a recent MedCity News article, I shared that growing consumer demands for convenience and digital self-service have created opportunities for health systems to accelerate innovation that closes the gap between expectation and reality for people searching for care. And consumer-centered solutions to meet these demands were abundantly displayed by health tech leaders—including Kyruus—earlier this month at the HIMSS Global Health Conference & Exhibition in Orlando, so it’s clear that healthcare consumerism is top-of-mind—and here to stay.
ATLAS Conference | Digital | Patient Experience | Access Center | Patient Engagement | Patient-Provider Matching | Provider Directories | Provider Data Management | Change Management | Online Scheduling | Marketing
Without question COVID-19 has caused incredible disruption to industries across the board, with the healthcare sector experiencing some of the greatest challenges. At the same time, however, the pandemic has been a catalyst for rapid innovation, revealing opportunities to rethink and transform approaches to care delivery and access. From learning to operate remote call centers to looking for more digitally-enabled ways to engage with patients (e.g., virtual care, virtual assistants), the pandemic has pushed health systems to reimagine—and quickly—their approaches to enabling patient access.
This is the third post in our Call Center Patient Experience Series. Over the course of this three post series, we’ve explored some of the top barriers to patient access through health system call centers and how they impede a positive patient experience: outdated provider directories, limited patient-provider matching capabilities, and lack of visibility into provider availability.
This is the second post in our Call Center Patient Experience Series. Over the course of this three post series, we’ll explore some of the top barriers to patient access through health system call centers and how they impede a positive patient experience: outdated provider directories, lack of patient-provider matching capabilities, and insight into provider availability.