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Kyruus Blog

Airline Pilots & Doctors: What Can We Learn to Decrease Burnout?

In an article, "Healthcare Can Take a Lesson from the Airline Industry, Doctors Say” FierceHealthcare recently covered an opinion piece by Sinsky and Privitera from JAMA which highlights the need to improve the clinical work environment by essentially creating a less cluttered mental landscape for physicians. This isn’t proposing we teach a greater resiliency to putting up with the clutter, but instead addresses the meaningful ways in which we might create better and safer working conditions. 

Topics: Provider Networks Patient-Provider Matching Provider Data Management

Five Reasons Patient Access Requires a Multi-Channel Approach

Health systems have a multitude of “front doors” (i.e., patient access points) and, as today’s care networks continue to evolve in size and scope, linking those points is becoming a growing priority. Recently, Katie Logan, VP of Experience at Piedmont Healthcare and Andy Hare, Associate VP of Access Services at UAB Medicine, joined Healthcare Informatics and Kyruus on a webinar, “Taking a Multi-Channel Approach to Access.” Both Piedmont Healthcare and UAB Medicine are pursuing significant initiatives to transform how patients access their health systems and transition within them.

Topics: Patient Access Access Center Patient-Provider Matching Provider Directories Provider Data Management

Provider Data Management: The Foundation for Successful Digital Marketing

"You can’t have an e-commerce or online strategy without a catalog, it’s impossible. ...It’s the foundational struts of everything else that you do."
– Aaron Martin, EVP, Chief Digital Officer at Providence St. Joseph Health

Topics: Patient Experience Patient Access Provider Networks Patient-Provider Matching Provider Data Management

Decentralized vs. Centralized Access at Health Systems: The Patient's Perspective

Last year in our centralized patient access webinar series with Culbert Healthcare Solutions, we discussed top things health system leaders need to know about access centers, focusing primarily on processes, technology, and staffing. In this blog, we will highlight the benefits of centralized access from the patient’s perspective by contrasting two different patient access scenarios.

Topics: Patient Experience Access Center Provider Networks Provider Data Management

The Power of Provider Data Management

We all make dozens of decisions a day, many of which are informed by data. From the recommended products we buy on Amazon to precision cancer treatments, data serves as the foundation to many of the choices we make. However, even when we’re surrounded by data, it isn’t always accessible. Many of today’s patients, for example, are acting more like savvy consumers and are conducting research on providers before booking an appointment.

Topics: Patient Experience Provider Networks Patient-Provider Matching Provider Directories Provider Data Management

Intrinsic and Extrinsic Physician Motivators to Consider When Driving Change

This is a guest blog post from Dr. Nancy Gagliano, Chief Medical Officer at Culbert Healthcare Solutions.

In an era of increasing physician burnout, it is critical to understand core motivators that affect physician satisfaction.12 We all have intrinsic and extrinsic motivators that contribute to job satisfaction. Intrinsic motivators for physicians are the “Why I went to medical school,” while extrinsic motivators include factors such as autonomy, resources, leadership, community, and appreciation. While many may think a “full waiting room” is a sufficient motivator for physicians, understanding what truly motivates physicians is essential to developing a roadmap to improve their satisfaction.

Topics: Patient Experience Provider Networks Provider Data Management Change Management

Three Ways Poor Provider Data Hurts Core Business Processes

In a previous blog post, we looked at how outdated provider directories can negatively impact patient access. This post explores the importance of effective provider data management and accurate provider directories in streamlining key operational processes across a health system.

Topics: Patient Access Provider Networks Patient Engagement Patient-Provider Matching Provider Data Management