Kyruus Blog

Three Reasons Provider Data is Central to the Patient Experience

For most health systems, keeping provider directories up-to-date is an ongoing issue: provider networks, and information about providers themselves, change constantly. Our recent white paper looks at some of the key areas where accurate, centralized provider data management can boost the health system’s bottom line (from improving marketing operations to optimizing provider networks). But what about the impact to patients entering the system? Inaccurate, incomplete provider data has the power to negatively impact the patient experience—from inaccurate referrals to access to timely care in a convenient location. This post looks at three patient scenarios where inaccurate provider data has the potential to hurt the patient experience:

Topics: Provider Networks Patient-Provider Matching Provider Data Management

Centralized Provider Data: Powering Effective Referral Management

With great certainty, we get patients to the right doctors — every time.
– Andi Kolodny, Director, Physician Referral Services at Hospital for Special Surgery

At Hospital for Special Surgery (HSS), one of the nation’s leading orthopedic hospitals, providers are grouped into very specialized service lines. When appropriate routing requires such a granular knowledge of providers’ unique expertise, Andi Kolodny’s team in the Physician Referral Services Center rely heavily on rich provider information to help them make quick, informed decisions about which providers a patient should see. By leveraging a centralized provider directory, the HSS team is able to understand each physician’s unique expertise, as well as logistical information to meet patients’ needs (e.g., insurances accepted and provider practice locations), and get patients to the right provider, every time.

Topics: Provider Networks Patient-Provider Matching Provider Data Management

Airline Pilots & Doctors: What Can We Learn to Decrease Burnout?

In an article, "Healthcare Can Take a Lesson from the Airline Industry, Doctors Say” FierceHealthcare recently covered an opinion piece by Sinsky and Privitera from JAMA which highlights the need to improve the clinical work environment by essentially creating a less cluttered mental landscape for physicians. This isn’t proposing we teach a greater resiliency to putting up with the clutter, but instead addresses the meaningful ways in which we might create better and safer working conditions. 

Topics: Provider Networks Patient-Provider Matching Provider Data Management

Five Reasons Patient Access Requires a Multi-Channel Approach

Health systems have a multitude of “front doors” (i.e., patient access points) and, as today’s care networks continue to evolve in size and scope, linking those points is becoming a growing priority. Recently, Katie Logan, VP of Experience at Piedmont Healthcare and Andy Hare, Associate VP of Access Services at UAB Medicine, joined Healthcare Informatics and Kyruus on a webinar, “Taking a Multi-Channel Approach to Access.” Both Piedmont Healthcare and UAB Medicine are pursuing significant initiatives to transform how patients access their health systems and transition within them.

Topics: Patient Access Access Center Patient-Provider Matching Provider Directories Provider Data Management

Provider Data Management: The Foundation for Successful Digital Marketing

"You can’t have an e-commerce or online strategy without a catalog, it’s impossible. ...It’s the foundational struts of everything else that you do."
– Aaron Martin, EVP, Chief Digital Officer at Providence St. Joseph Health

Topics: Patient Experience Patient Access Provider Networks Patient-Provider Matching Provider Data Management

From Online Consumers to In-Office Patients: The Rise of Digital Marketing in Healthcare

Historically, healthcare providers have relied heavily on word of mouth to attract new patients. In many ways, this channel is still reliable as 50% of consumers report “friends and family” as their top resource for researching providers. But study after study has shown that healthcare consumers are spending more time online—from patient portals, to online appointment scheduling and health data tracking on mobile apps. Even when they do consult family members about a provider, many still go online to exercise due diligence, so it’s critical for health systems to differentiate themselves online.

Topics: Digital Patient Experience Patient Access Patient Engagement Patient-Provider Matching

The Power of Provider Data Management

We all make dozens of decisions a day, many of which are informed by data. From the recommended products we buy on Amazon to precision cancer treatments, data serves as the foundation to many of the choices we make. However, even when we’re surrounded by data, it isn’t always accessible. Many of today’s patients, for example, are acting more like savvy consumers and are conducting research on providers before booking an appointment.

Topics: Patient Experience Provider Networks Patient-Provider Matching Provider Directories Provider Data Management

2017: A Year in Review of Our Most Popular Content

Taking a look back at our most popular content pieces from 2017, one thing is clear—health system leaders are focusing on enhancing patient access and providing a consistent enterprise-wide patient experience. Health systems are evaluating their current patient access models to determine if they’re meeting patients’ preferences to schedule appointments in an efficient manner and they’re staying ahead of the latest healthcare consumer trends–online and offline–to establish priorities for the coming years.

Topics: Digital Patient Experience Patient Access Access Center Patient Engagement Patient-Provider Matching

The Top Five Most-Read Kyruus Blog Posts of 2017

Throughout the year we have posted blogs from subject matter experts sharing their expertise in patient experience and access. A common theme of our 2017 top viewed blog posts is understanding the patient journey of care. As the posts suggest, health systems must adapt to the evolving way in which patients are now obtaining information about their care and the providers they are choosing to receive that care from. Patients are behaving increasingly like consumers of healthcare and as such, health systems must adjust their strategies to align with this shift.

Topics: Digital Patient Experience Patient Access Access Center Patient Engagement Patient-Provider Matching

Red Flags You Have a Patient Access Problem

Patient access” is a health system’s ability to ensure that patients can obtain care from the right provider who can address their clinical needs while also meeting important logistical requirements and personal preferences. Patient access challenges can stem from difficulties in scheduling, a poorly designed website, and an inability to route patients to providers effectively – among other things. Read on to learn five red flags that indicate your patients may be struggling to access timely and effective care.

Topics: Patient Experience Patient Access Patient Engagement Patient-Provider Matching