Building A Holistic Find Care Experience: 4 Steps for Success

Kyruus Blog

Get the latest insights on enhancing patient access, improving the patient experience, driving digital innovation and more.

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Analytics | Patient Access | Patient-Provider Matching | Provider Data Management

By: Genny Gordon
April 3rd, 2020

How to read this graph: The bars illustrate the total number of searches for a term (e.g. diabetes) over the month via the Kyruus ProviderMatch platform and the heatmap breaks the data out by week. While people across the world have had to adjust their lives in the face of the coronavirus crisis, hospitals, health systems, their staff, and the patients turning to them for care have undoubtedly felt the greatest impact. Healthcare organizations face the tough task of not only caring for the influx of patients needing assessment and care for coronavirus, but also ensuring they effectively facilitate care for patients in their communities with non-COVID-related medical needs, such as chronic conditions, mental health, and cancer.

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Digital | Analytics | Patient Experience | Patient Access | Patient-Provider Matching | Online Scheduling

By: Kyruus
January 16th, 2020

While healthcare continues to play catch-up to other customer-obsessed and digital-first industries, 2019 became the year in which many health systems started to align their organization around a commitment to improving the patient experience. This is certainly clear looking at our most popular content pieces from 2019–healthcare leaders want analytics to measure patient access, insight into how consumers make care decisions, and best practices for partnering with their organization to execute consumerism initiatives, like online scheduling. To transform access and experience in 2020, check out the list below of the four most downloaded resources from 2019:

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Patient Access | Patient-Provider Matching

  Central to most health systems' patient access strategies is some version of "the 3 rights" - right care, right place, right time. These three dimensions are patient and health system focused, addressing both clinical and convenience factors that are important to patients, while also speaking to a health system's cost structure. However they don't sufficiently address factors that are important to the provider. "The 5 rights" builds upon the original three, adding “right patient” and “right preparation” in acknowledgement of the provider's integral role in maximizing the clinical appropriateness of a scheduled appointment.

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Patient Access | Provider Networks | Patient Engagement | Patient-Provider Matching | Provider Data Management

By: Megan LaFlamme
June 14th, 2019

In a previous blog post, we looked at how outdated provider directories can negatively impact patient access. This post explores the importance of effective provider data management and accurate provider directories in streamlining key operational processes across a health system.

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Patient Experience | Patient Access | Access Center | Patient Engagement | Patient-Provider Matching | Provider Directories

By: Kyruus
April 22nd, 2019

This is the third post in our Call Center Patient Experience Series. Over the course of this three post series, we’ve explored some of the top barriers to patient access through health system call centers and how they impede a positive patient experience: outdated provider directories, limited patient-provider matching capabilities, and lack of visibility into provider availability.

Blog Feature

Patient Experience | Patient Access | Access Center | Patient Engagement | Patient-Provider Matching | Provider Directories

By: Kyruus
April 12th, 2019

This is the second post in our Call Center Patient Experience Series. Over the course of this three post series, we’ll explore some of the top barriers to patient access through health system call centers and how they impede a positive patient experience: outdated provider directories, lack of patient-provider matching capabilities, and insight into provider availability.