Kyruus Blog

Pivoting Patient Access Strategies: Connecting Patients to Care During COVID-19

The digital front door is not a new concept in healthcare. Before COVID-19, many organizations were already investing in their digital properties to capture the attention of healthcare consumers. While most had patient portals and find-a-providers, some driving engagement beyond their site by using local listings, adoption for newer technologies, like mobile applications, virtual care, and online scheduling remained low.

Topics: Digital Clients Patient Experience Patient Access

Meeting Your Communities’ Mental Health Needs During and After COVID-19

COVID-19 has highlighted the need for better access to care, particularly to mental and behavioral health treatments, which are often under-funded, under-resourced, and inaccessible for many individuals.

To shed light on the challenges that healthcare workers and the communities they serve are facing during this time and what organizations can do to help, Kyruus recently held a virtual forum on “Meeting Our Communities’ Mental Health Needs During and After COVID-19,” featuring Dr. Gary Gottlieb, Professor of Psychiatry at Harvard Medical School and former CEO of Partners in Health and Partners HealthCare; Dr. Chi Huang, Executive Medical Director of General Medicine and Hospital Medicine Shared Services at Wake Forest Baptist Health; and Dr. Mark Hyman Rapaport, Reunette Harris Chair of Psychiatry and Behavioral Sciences at Emory University School of Medicine and Chief of Psychiatric Services at Emory Healthcare.

Topics: Digital Clients Patient Experience Patient Access

COVID-19 Update: Caring For Our Customers, So They Can Care For Their Patients

“To enable human beings to care for other human beings” has been the mission of Kyruus since we began this journey almost a decade ago. As our communities and nation face unprecedented and uncertain times, we maintain our steadfast commitment to this goal and to doing our part to improve access to care – no matter the circumstances. 

Topics: Patient Experience Patient Access

How to Expand Your Digital Presence, According to Two Leading Healthcare CIOs

With patients acting more like consumers of healthcare and spending more time accessing information online, health systems are investing in their online presence to create experiences that attract consumers and connect them to the care they need. However, as they look to do so, many organizations are finding that executing a comprehensive, consumer-friendly, digital front door strategy is easier said than done. Successfully launching these projects requires cross-functional participation, technological evolution, and oftentimes, a significant cultural shift to become truly customer-centric.

Topics: Digital Patient Experience Patient Access

Patient Access & COVID-19: 4 Critical Steps Health Systems Should Take Now

As coronavirus puts healthcare consumers on increasingly high alert across the US, health systems have a critical role to play in meeting their information and access needs. With so many people turning to the internet to educate themselves, health systems can provide a much-needed trusted resource for factual information about the virus and its prevention, along with guidance on how to obtain appropriate care.

This is by no means a comprehensive list, but in these initial stages, it’s imperative that health systems ensure that they’re making it easy for patients to:

Topics: Digital Patient Experience Patient Access

Health care matchmaking: Helping patients find the right providers

This blog was originally published on Cerner.com on Feb. 19, 2020.

Estimated read time: 3 minutes

Key takeaways

  • As consumers, more of us rely on our own research to find new health care providers.
  • Health systems need comprehensive digital strategies to meet our rising demands.
  • Convenience in health care includes online access and booking.
  • Cerner and Kyruus are collaborating to help enhance online search and scheduling experiences.
Topics: Digital Patient Experience Patient Access Partners Online Scheduling

Journey Mapping: Design Best Practices for Improving Customer Experience

As the world becomes increasingly digitized, patients are looking to interact with healthcare the same way they look for flights on Kayak or make a dinner reservation on OpenTable–with speed and convenience. And as health systems look to respond, understanding consumer behavior and the patient journey will be critical to delivering a user experience that successfully meets patients’ needs and expectations.

Whether your organization is looking to do so by revamping your website or building a new mobile app, here are a few design best practices from our work with consumers to help your team deliver user experiences that delight.

Topics: Digital Analytics Patient Experience

2019 Year End Review: Top Patient Access Resources

While healthcare continues to play catch-up to other customer-obsessed and digital-first industries, 2019 became the year in which many health systems started to align their organization around a commitment to improving the patient experience. This is certainly clear looking at our most popular content pieces from 2019–healthcare leaders want analytics to measure patient access, insight into how consumers make care decisions, and best practices for partnering with their organization to execute consumerism initiatives, like online scheduling.

To transform access and experience in 2020, check out the list below of the four most downloaded resources from 2019:

Topics: Digital Analytics Patient Experience Patient Access Patient-Provider Matching Online Scheduling

5 Ways to Expand Digital Access While Maintaining Your Brand Experience: Insights from Banner Health

Kyruus had the pleasure of hosting Chris Pace, Senior Director of Digital Marketing at Banner Health, along with our Vice President of Marketing, Emma Smith, for a webinar titled “Turning Insights Into Differentiation: How Banner Health Transformed Its Digital Access Strategy.” The two discussed what today’s consumers expect from their healthcare experiences, including information to be readily available where they search, streamlined booking experiences–online and over the phone–and better access to quick, convenient care options, and how health systems can respond.

Topics: Digital Patient Experience Patient Access Online Scheduling

Webinar Recap: How Providence St. Joseph Health is Digitizing the Consumer Healthcare Journey

Last week, Kyruus CEO and co-founder, Dr. Graham Gardner, had the pleasure of participating in a webinar titled “Digitizing the Consumer Healthcare Journey” with Aaron Martin, Executive Vice President and Chief Digital Officer at Providence St. Joseph Health. Aaron and Graham discussed a major problem facing the healthcare industry today: health system’s inability to keep pace with consumer expectations for a digitized patient experience that is transparent, affordable, and available on demand.

Topics: Digital Patient Experience Patient Access Online Scheduling