Kyruus Blog

Pivoting Patient Access Strategies: Connecting Patients to Care During COVID-19

The digital front door is not a new concept in healthcare. Before COVID-19, many organizations were already investing in their digital properties to capture the attention of healthcare consumers. While most had patient portals and find-a-providers, some driving engagement beyond their site by using local listings, adoption for newer technologies, like mobile applications, virtual care, and online scheduling remained low.

Topics: Digital Clients Patient Experience Patient Access

Meeting Your Communities’ Mental Health Needs During and After COVID-19

COVID-19 has highlighted the need for better access to care, particularly to mental and behavioral health treatments, which are often under-funded, under-resourced, and inaccessible for many individuals.

To shed light on the challenges that healthcare workers and the communities they serve are facing during this time and what organizations can do to help, Kyruus recently held a virtual forum on “Meeting Our Communities’ Mental Health Needs During and After COVID-19,” featuring Dr. Gary Gottlieb, Professor of Psychiatry at Harvard Medical School and former CEO of Partners in Health and Partners HealthCare; Dr. Chi Huang, Executive Medical Director of General Medicine and Hospital Medicine Shared Services at Wake Forest Baptist Health; and Dr. Mark Hyman Rapaport, Reunette Harris Chair of Psychiatry and Behavioral Sciences at Emory University School of Medicine and Chief of Psychiatric Services at Emory Healthcare.

Topics: Digital Clients Patient Experience Patient Access

Virtual Access Forum: Five Key Takeaways from "Digital Access Approaches During COVID-19"

The COVID-19 pandemic has highlighted the need–and demand–for a more modern healthcare consumer experience that incorporates digital tools to drive easy, frictionless access to care. Though most health systems have laid groundwork for this new era of healthcare, the onset of COVID-19 has sped up the process exponentially. As website traffic has skyrocketed with consumers seeking information, assistance, and access online, digital technology has played a powerful role in helping health systems triage and route patients effectively.

Topics: Digital Clients Patient Access

What April’s Consumer Search Behavior is Telling Us About Coronavirus & How to Prepare for Recovery

How to read this graph: The boxes represent if a term appeared in the top 10 condition-based search terms for a day within a given week, while the darkness of the color represents the volume of the searches for those terms.*

As of this week, the CDC reported more than 1M confirmed cases of COVID-19 and close to 70K deaths across the United States. Yet, despite these grim figures, data indicates that several states may have reached their peaks, including former hotspot, New York City, where there has been a continued decline in both deaths and hospitalizations due to COVID-19. Meanwhile, other states have already begun the process of reopening their economies. So now the conversation for health systems is starting to shift from simply how to respond to the pandemic to what steps to take to move forward and open up more access for unrelated appointment needs.

Topics: Digital Analytics Patient Access Access Center Online Scheduling

How Health Systems Are Responding to COVID-19–And Using Tech to Do It

Since the COVID-19 virus emerged in the U.S., the country’s health systems and hospitals have felt a significant strain on their resources and staff as they continue to face rising volumes of patients. Amid this chaos, many organizations have risen to the challenge, using technology to expand access and relieve some of the pressure on their limited resources. Here are some of the ways health systems are using technology to expand access to care during the pandemic:

Topics: Digital Analytics Patient Access Access Center Patient Engagement Patient-Provider Matching

What Consumer Search Behavior is Telling Us About Coronavirus & Implications for Access to Care

How to read this graph: The bars illustrate the total number of searches for a term (e.g. diabetes) over the month via the Kyruus ProviderMatch platform and the heatmap breaks the data out by week.

While people across the world have had to adjust their lives in the face of the coronavirus crisis, hospitals, health systems, their staff, and the patients turning to them for care have undoubtedly felt the greatest impact. Healthcare organizations face the tough task of not only caring for the influx of patients needing assessment and care for coronavirus, but also ensuring they effectively facilitate care for patients in their communities with non-COVID-related medical needs, such as chronic conditions, mental health, and cancer.

Topics: Analytics Patient Access Patient-Provider Matching Provider Data Management

COVID-19 Update: Caring For Our Customers, So They Can Care For Their Patients

“To enable human beings to care for other human beings” has been the mission of Kyruus since we began this journey almost a decade ago. As our communities and nation face unprecedented and uncertain times, we maintain our steadfast commitment to this goal and to doing our part to improve access to care – no matter the circumstances. 

Topics: Patient Experience Patient Access

How to Expand Your Digital Presence, According to Two Leading Healthcare CIOs

With patients acting more like consumers of healthcare and spending more time accessing information online, health systems are investing in their online presence to create experiences that attract consumers and connect them to the care they need. However, as they look to do so, many organizations are finding that executing a comprehensive, consumer-friendly, digital front door strategy is easier said than done. Successfully launching these projects requires cross-functional participation, technological evolution, and oftentimes, a significant cultural shift to become truly customer-centric.

Topics: Digital Patient Experience Patient Access

Patient Access & COVID-19: 4 Critical Steps Health Systems Should Take Now

As coronavirus puts healthcare consumers on increasingly high alert across the US, health systems have a critical role to play in meeting their information and access needs. With so many people turning to the internet to educate themselves, health systems can provide a much-needed trusted resource for factual information about the virus and its prevention, along with guidance on how to obtain appropriate care.

This is by no means a comprehensive list, but in these initial stages, it’s imperative that health systems ensure that they’re making it easy for patients to:

Topics: Digital Patient Experience Patient Access

Health care matchmaking: Helping patients find the right providers

This blog was originally published on Cerner.com on Feb. 19, 2020.

Estimated read time: 3 minutes

Key takeaways

  • As consumers, more of us rely on our own research to find new health care providers.
  • Health systems need comprehensive digital strategies to meet our rising demands.
  • Convenience in health care includes online access and booking.
  • Cerner and Kyruus are collaborating to help enhance online search and scheduling experiences.
Topics: Digital Patient Experience Patient Access Partners Online Scheduling