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Kyruus Blog

Putting Providers at the Forefront of Access: Learnings from Prisma Health

With consumers increasingly turning to the web to search for care, enhancing their digital presence is a key priority for many health systems. This was particularly important for newly-formed Prisma Health (formerly Greenville Health System and Palmetto Health), who, though not new to healthcare, was a new brand to consumers. On our recent webinar, “Putting Providers at the Forefront of Access,” Prisma Chief Digital Officer, Dr. Nick Patel, spoke with Kyruus CEO and Co-Founder, Dr. Graham Gardner, about their initiative to transform patient access online and how they engaged providers in the process.

Topics: Digital Clients Patient Experience Patient Access Provider Data Management Change Management Online Scheduling

Keynote Spotlight: Former CEO of Cleveland Clinic Shares How to Expand the Boundaries of Healthcare

The Annual Thought Leadership on Access Symposium (ATLAS) is just around the corner! The sixth annual ATLAS will be held in Boston from September 23 - 24. To kick off our event, we are thrilled to host Dr. Toby Cosgrove, former President & CEO to Cleveland Clinic and current advisor to Google, Health Cloud and Life Sciences. 

Topics: ATLAS Conference Digital Patient Experience Patient Access

The Importance of Clinical Engagement in Access Initiatives: A Provider’s Perspective

It is becoming increasingly clear: patients want better access to care and more convenient options. Even though healthcare has traditionally been far behind digital advancements, especially compared to the retail and service industries, health systems are waking up. However, while the majority of their efforts have been focused on the consumer and meeting their expectations, for organizations to truly differentiate their digital front door, they must listen to the voice of their providers and engage them in the process.

Topics: Digital Patient Experience Patient Access Change Management Online Scheduling

Building A Modern Consumer Scheduling Experience

More than 2/3 of consumers would choose a provider based on the ability to book appointments online.1 To meet this growing demand, health systems are searching for ways to offer patients the same level of convenience and choice they’ve grown accustomed to when booking appointments online in other industries.

Topics: Digital Patient Experience Patient Access Change Management Online Scheduling

4 Steps to Make Online Scheduling a Reality at Your Health System

In a recent study, over 2/3 of patients reported that they are more likely to choose providers who offer the ability to book appointments online.1 And while health systems recognize this demand and see the clear benefits to offering online scheduling, developing an effective strategy is easier said than done. In fact, on our recent webinar, Katie Logan, VP of Experience at Piedmont Healthcare, acknowledged that their first run at implementing online scheduling didn’t produce the results they had wanted. Achieving the positive impact–on their business and their patients–they’ve seen with online scheduling today required Piedmont to take a new approach, one that put the patient and their journey at the center.

Topics: Digital Patient Experience Patient Access Change Management Online Scheduling

Modernizing the Patient Experience: Piedmont Healthcare's Journey to Implementing Online Scheduling

Watch the Piedmont Booking Experience Yourself

As technology becomes increasingly involved in all aspects of our lives, today’s patients are looking to interact with health systems in new ways, whether it’s communicating with a provider via video or booking their next appointment online. And while ⅔ of patients are more likely to choose a provider with online scheduling, according to a recent study, few organizations offer the modern digital capabilities patients have come to expect from their healthcare experience.1

Topics: Digital Patient Experience Patient Access Change Management

A Series on Chatbots: Using Chatbots to Deliver Self-Service Access to Care

There are many frameworks available to start developing your chatbot solution, for example, Google’s Dialogflow, Amazon Alexa, or Bot Framework from Microsoft. The benefits of using any one of these are undeniable: you can stand up a minimum viable product quickly. Without having prior AI knowledge, you can design the chatbot to fit your domain and integrate it with other services you already use. Some of them even have free offerings with sufficient capabilities to test your ideas, without investing a lot of time and cost.

Topics: Digital Patient Experience Patient Access Online Scheduling

Infographic: Keeping Pace with an Evolving Patient Access Journey

Today’s consumers are “shopping” for healthcare now more than ever. And while convenient care options and access to rich provider information are driving healthcare consumers’ decisions around selecting care, insights from our second annual patient access report show that cohesiveness in the patient access experience is lacking.

Topics: Digital Patient Experience Patient Access Access Center Online Scheduling

A Series on Chatbots: Guiding Principles for Chatbot Integration


Among the first things you want to consider when you’re ready to integrate chatbots is how they align with your product strategy and customer value proposition. In the healthcare space you'll also need to consider and account for the ethical, regulatory, compliance, and operational requirements in the design of the chatbot.

Topics: Digital Patient Experience Patient Access Access Center Online Scheduling

A Series on Chatbots: Leveraging Technology to Meet Consumer Expectations


Did you know that over 84% of American adults saw a physician in 2016?1 You would think for an industry that has such a significant impact, they would make things easy, efficient, and consumer-friendly for its users. Unfortunately, this isn’t the case for most. Reflect on the last time you were able to call and book an appointment to see a doctor for yourself or someone in your care. How would you rate that experience? Did you wonder if there was a better and more accessible way to find care?

Topics: Digital Patient Experience Patient Access Access Center Online Scheduling