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Kyruus Blog

Infographic: The Patient Access Journey is Changing & Health Systems Need to Respond

Healthcare consumers are becoming savvy shoppers. Our research conducted in the summer of 2017 shows that while many consumers still prefer traditional methods for finding providers (such as referrals from healthcare providers), most are performing some level of due diligence before booking appointments—and they're going online to do their research. Learn more about how consumers access healthcare providers in the 2017 Patient Access Journey Report.

Topics: Physicians Digital Patient Experience Hospitals Patient Access Patient Engagement Hospital Marketing Patient-Provider Matching

Managing Your Brand's Reputation Across the Web

As healthcare marketers evolve their strategies for patient engagement and acquisition, this quote from social media expert Brian Solis really stands out to me: "Welcome to a new era of marketing and service in which your brand is defined by those who experience it." In this new era in health care, 77% of people search online before making an appointment, 75% say online ratings and review sites have influenced their physician selection, and 47% of patients are willing to go out-of-network based on reviews. With healthcare consumer expectations rising and competing providers only a click away, how do we manage the reputation of our healthcare brands across the digital landscape?

Topics: Digital Patient Experience Patient Access Hospital Marketing

Five Must-Track Digital Marketing Metrics for Health Systems

There are so many digital marketing metrics to track, it can leave marketers with a serious case of TMI. Having too much data is overwhelming and looking at the wrong data is a waste of time. The key is to find the data that illustrates the new website visitors you’ve acquired, but also shows opportunity for meaningful optimizations. That raises the question: what metrics matter most for your hospital or health system?

Topics: Digital Hospital Analytics Hospital Marketing