Kyruus Blog

Pivoting Patient Access Strategies: Connecting Patients to Care During COVID-19

The digital front door is not a new concept in healthcare. Before COVID-19, many organizations were already investing in their digital properties to capture the attention of healthcare consumers. While most had patient portals and find-a-providers, some driving engagement beyond their site by using local listings, adoption for newer technologies, like mobile applications, virtual care, and online scheduling remained low.

Topics: Digital Clients Patient Experience Patient Access

Meeting Your Communities’ Mental Health Needs During and After COVID-19

COVID-19 has highlighted the need for better access to care, particularly to mental and behavioral health treatments, which are often under-funded, under-resourced, and inaccessible for many individuals.

To shed light on the challenges that healthcare workers and the communities they serve are facing during this time and what organizations can do to help, Kyruus recently held a virtual forum on “Meeting Our Communities’ Mental Health Needs During and After COVID-19,” featuring Dr. Gary Gottlieb, Professor of Psychiatry at Harvard Medical School and former CEO of Partners in Health and Partners HealthCare; Dr. Chi Huang, Executive Medical Director of General Medicine and Hospital Medicine Shared Services at Wake Forest Baptist Health; and Dr. Mark Hyman Rapaport, Reunette Harris Chair of Psychiatry and Behavioral Sciences at Emory University School of Medicine and Chief of Psychiatric Services at Emory Healthcare.

Topics: Digital Clients Patient Experience Patient Access

Virtual Access Forum: Five Key Takeaways from "Digital Access Approaches During COVID-19"

The COVID-19 pandemic has highlighted the need–and demand–for a more modern healthcare consumer experience that incorporates digital tools to drive easy, frictionless access to care. Though most health systems have laid groundwork for this new era of healthcare, the onset of COVID-19 has sped up the process exponentially. As website traffic has skyrocketed with consumers seeking information, assistance, and access online, digital technology has played a powerful role in helping health systems triage and route patients effectively.

Topics: Digital Clients Patient Access

What April’s Consumer Search Behavior is Telling Us About Coronavirus & How to Prepare for Recovery

How to read this graph: The boxes represent if a term appeared in the top 10 condition-based search terms for a day within a given week, while the darkness of the color represents the volume of the searches for those terms.*

As of this week, the CDC reported more than 1M confirmed cases of COVID-19 and close to 70K deaths across the United States. Yet, despite these grim figures, data indicates that several states may have reached their peaks, including former hotspot, New York City, where there has been a continued decline in both deaths and hospitalizations due to COVID-19. Meanwhile, other states have already begun the process of reopening their economies. So now the conversation for health systems is starting to shift from simply how to respond to the pandemic to what steps to take to move forward and open up more access for unrelated appointment needs.

Topics: Digital Analytics Patient Access Access Center Online Scheduling

How Health Systems Are Responding to COVID-19–And Using Tech to Do It

Since the COVID-19 virus emerged in the U.S., the country’s health systems and hospitals have felt a significant strain on their resources and staff as they continue to face rising volumes of patients. Amid this chaos, many organizations have risen to the challenge, using technology to expand access and relieve some of the pressure on their limited resources. Here are some of the ways health systems are using technology to expand access to care during the pandemic:

Topics: Digital Analytics Patient Access Access Center Patient Engagement Patient-Provider Matching

How to Expand Your Digital Presence, According to Two Leading Healthcare CIOs

With patients acting more like consumers of healthcare and spending more time accessing information online, health systems are investing in their online presence to create experiences that attract consumers and connect them to the care they need. However, as they look to do so, many organizations are finding that executing a comprehensive, consumer-friendly, digital front door strategy is easier said than done. Successfully launching these projects requires cross-functional participation, technological evolution, and oftentimes, a significant cultural shift to become truly customer-centric.

Topics: Digital Patient Experience Patient Access

Patient Access & COVID-19: 4 Critical Steps Health Systems Should Take Now

As coronavirus puts healthcare consumers on increasingly high alert across the US, health systems have a critical role to play in meeting their information and access needs. With so many people turning to the internet to educate themselves, health systems can provide a much-needed trusted resource for factual information about the virus and its prevention, along with guidance on how to obtain appropriate care.

This is by no means a comprehensive list, but in these initial stages, it’s imperative that health systems ensure that they’re making it easy for patients to:

Topics: Digital Patient Experience Patient Access

Health care matchmaking: Helping patients find the right providers

This blog was originally published on Cerner.com on Feb. 19, 2020.

Estimated read time: 3 minutes

Key takeaways

  • As consumers, more of us rely on our own research to find new health care providers.
  • Health systems need comprehensive digital strategies to meet our rising demands.
  • Convenience in health care includes online access and booking.
  • Cerner and Kyruus are collaborating to help enhance online search and scheduling experiences.
Topics: Digital Patient Experience Patient Access Partners Online Scheduling

Journey Mapping: Design Best Practices for Improving Customer Experience

As the world becomes increasingly digitized, patients are looking to interact with healthcare the same way they look for flights on Kayak or make a dinner reservation on OpenTable–with speed and convenience. And as health systems look to respond, understanding consumer behavior and the patient journey will be critical to delivering a user experience that successfully meets patients’ needs and expectations.

Whether your organization is looking to do so by revamping your website or building a new mobile app, here are a few design best practices from our work with consumers to help your team deliver user experiences that delight.

Topics: Digital Analytics Patient Experience

2019 Year End Review: Top Patient Access Resources

While healthcare continues to play catch-up to other customer-obsessed and digital-first industries, 2019 became the year in which many health systems started to align their organization around a commitment to improving the patient experience. This is certainly clear looking at our most popular content pieces from 2019–healthcare leaders want analytics to measure patient access, insight into how consumers make care decisions, and best practices for partnering with their organization to execute consumerism initiatives, like online scheduling.

To transform access and experience in 2020, check out the list below of the four most downloaded resources from 2019:

Topics: Digital Analytics Patient Experience Patient Access Patient-Provider Matching Online Scheduling