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Kyruus Blog

2017: A Year in Review of Our Most Popular Content

Taking a look back at our most popular content pieces from 2017, one thing is clear—health system leaders are focusing on enhancing patient access and providing a consistent enterprise-wide patient experience. Health systems are evaluating their current patient access models to determine if they’re meeting patients’ preferences to schedule appointments in an efficient manner and they’re staying ahead of the latest healthcare consumer trends–online and offline–to establish priorities for the coming years.

Topics: Digital Patient Experience Patient Access Access Center Patient Engagement Consumer Behavior Patient-Provider Matching

The Top Five Most-Read Kyruus Blog Posts of 2017

Throughout the year we have posted blogs from subject matter experts sharing their expertise in patient experience and access. A common theme of our 2017 top viewed blog posts is understanding the patient journey of care. As the posts suggest, health systems must adapt to the evolving way in which patients are now obtaining information about their care and the providers they are choosing to receive that care from. Patients are behaving increasingly like consumers of healthcare and as such, health systems must adjust their strategies to align with this shift.

Topics: Digital Patient Experience Patient Access Access Center Patient Engagement Consumer Behavior Patient-Provider Matching

An illustrated guide: How do patients find and access your hospital?

It's no secret that patients increasingly expect their healthcare experience to mimic their consumer experience. You'd be hard-pressed to attend a healthcare conference today that doesn't include a content track titled "Consumerism in Healthcare." However, when it comes to their specific expectations and how the healthcare industry can take incremental and actionable steps to meet them, our collective understanding has been relatively sparse.

In order to address this knowledge gap, we asked over 1,000 patients to describe how they research new providers, select specific providers, and book appointments. What we found was that - when it comes to providing a true consumer experience in healthcare - the rubber hasn't quite hit the road and that patients go through a fragmented and often frustrating journey when accessing care. 

Topics: Consumer Behavior