Kyruus Blog

In a recent study, over 2/3 of patients reported that they are more likely to choose providers who offer the ability to book appointments online.¹ And while health systems recognize this demand and see the clear benefits to offering online scheduling, developing an effective strategy is easier said than done. In fact, on our recent webinar, Katie Logan, VP of Experience at Piedmont Healthcare, acknowledged that their first run at implementing online scheduling didn’t produce the results they had wanted. Achieving the positive impact–on their business and their patients–they’ve seen with online scheduling today required Piedmont to take a new approach, one that put the patient and their journey at the center.

Watch the Piedmont Booking Experience Yourself

As technology becomes increasingly involved in all aspects of our lives, today’s patients are looking to interact with health systems in new ways, whether it’s communicating with a provider via video or booking their next appointment online. And while ⅔ of patients are more likely to choose a provider with online scheduling, according to a recent study, few organizations offer the modern digital capabilities patients have come to expect from their healthcare experience.¹

This is a guest blog post from Dr. Nancy Gagliano, Chief Medical Officer at Culbert Healthcare Solutions.

In an era of increasing physician burnout, it is critical to understand core motivators that affect physician satisfaction.¹² We all have intrinsic and extrinsic motivators that contribute to job satisfaction. Intrinsic motivators for physicians are the “Why I went to medical school,” while extrinsic motivators include factors such as autonomy, resources, leadership, community, and appreciation. While many may think a “full waiting room” is a sufficient motivator for physicians, understanding what truly motivates physicians is essential to developing a roadmap to improve their satisfaction.