<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=1225318787516564&amp;ev=PageView&amp;noscript=1">

Kyruus Blog

Using Data for a Better Patient Experience in the Hospital Access Center

Last month, we were thrilled to publish the first year results for the implementation of ProviderMatch with one of our first partners, Swedish Medical Center in Seattle, Washington.

Swedish selected ProviderMatch as part of a comprehensive initiative to improve patient experience and care-coordination at their multi-site health system. Starting in their Access Center – where previously, only 28% of the inbound calls were converting into scheduled appointments – the Swedish team identified an opportunity to improve the system’s underlying data integrity using the technology platform. Doing so would give their Access Center liaisons unprecedented ability to navigate information about Swedish providers and deliver that information to prospective patients in a seamless and satisfying way.

Topics: Swedish Case Study