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Kyruus Blog

Lessons Learned From A Dizzying Doctor Search

One day during my medical internship, I received a call that sent our family on a rollercoaster ride of emotion. My aunt Mary had just received the results of a mammogram. The results pointed to breast cancer with a high suspicion of malignancy. Mary's primary physician told her to schedule a follow-up with a breast surgeon immediately so Mary got an appointment, but not until two weeks later.

Topics: Information Access Physician Referrals Company Culture patient matching Referral Management Contributors Why I Joined Kyruus Personnel kyruus Concept Posts Appointment Wait Times Patient Access

The Cutting Room Floor: Doctor "Abridgement" and How to Fix It

I've been a fan of audiobooks for quite a long time, since the days when publishers preferred to publish abridged versions of books. That practice drove me absolutely crazy. I wanted to hear the whole book, but a publisher explained to me at one point that customers wouldn’t like the bulk and expense of all the cassette tapes needed for such a product. I could see their point, and yet I didn’t think they were looking at the big picture.

Topics: Information Access Physician Referrals Physicians capacity management physician shortage patient experience kyruus Concept Posts Hospitals Appointment Wait Times Patient Access

Wait, Wait, Don't Treat Them

According to a survey conducted ­by healthcare consulting firm Merritt Hawkins [1], patients in major metropolitan areas can expect to wait an average of 18.5 days to see a doctor. In some areas and specialties, things were far worse than the study’s national average. For instance, in Boston, wait times for specialists in cardiology, dermatology, orthopedic surgery and obstetrics / gynecology averaged over 45 days; for a family practitioner, Bostonians can expect to wait more than 2 months (or 66 days) for an appointment. To make matters worse, the study was conducted this summer – before the Affordable Care Act’s coverage expansion took effect.

Topics: Physicians wait times physician shortage patient experience kyruus outpatient volumes Hospitals Appointment Wait Times Patient Access