Lean More About Kyruus’ Acquisition of Epion Health

Kyruus Blog

Get the latest insights on enhancing patient access, improving the patient experience, driving digital innovation and more.

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Digital | Analytics | Patient Access | Marketing

By: Eugenie Pieck-Burchard
October 10th, 2019

  Whether it was looking for a repairman or deciding which PCP to book with, the way we shopped for products and services was drastically different 10 years ago. Historically, many of us relied on family members and friends for recommendations and few, if any, comparison tools existed to validate those options. However, as the internet matured rapidly, consumer behavior started to change. We became less focused on brick-in-mortar experiences and more focused on digital ones. And today’s online patient behavior is no different. Patients want to weigh their options and they are looking to health systems to make information about their providers and services easily accessible online. Adapting to this shift and treating patients as savvy consumers will be imperative to maintaining relevance in an evolving–and increasingly competitive–digital landscape.

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Healthcare Conferences | Analytics | Patient Experience | Patient Access | Patient Engagement

By: Genny Gordon
April 12th, 2019

Last week, members of our team attended the Becker’s Annual Meeting in Chicago and had the opportunity to hear from health system executives and other industry leaders about the challenges they face and the opportunities they see around the evolving healthcare landscape. Across sessions, discussions focused on the ways in which health systems are rethinking patient engagement strategies and innovating to better meet the needs of today’s healthcare consumers. In particular, the following emerged as key themes:

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Analytics | Patient Experience | Patient Access | Access Center

As health systems pursue strategic initiatives around improving patient experience and expanding access, capturing the right metrics is critical to ensuring their goals are met. Historically, health system access centers have used "call time" data to measure their efficiency and value, attempting to keep patient calls short in order to handle a higher volume of calls. And while this metric may make sense for other consumer industries, a call time KPI is no longer the most important metric to track for health systems. Why? With market competition rising and consumers prioritizing experience, access centers should instead measure how easy it is for a patient to get to the right provider at the right time.

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Referral Management | Analytics | Patient Experience | Patient Access | Patient-Provider Matching | Patient Leakage

By: Kyruus
January 18th, 2019

2018 marked a year of disruption across the healthcare landscape. From the entrance of new players, like Amazon, JPMorgan and Berkshire Hathaway, to the mergers of prominent health systems, like Mercy Health and Bon Secours, organizations across the space were driven by a desire to meet consumer expectations for a more connected, patient-centric experience.