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Kyruus Blog

Putting the "Patient" Back in "Patient Access"

 

We in Boston were proud to have our city included on Becker’s list of health IT hubs to know. After participating in the IX Health innovation summit at Cincinnati’s Union Hall recently, I would not be surprised to see Cincinnati on a future edition of the list. In the words of Wendy Lea, CEO of Cintrifuse (one of the sponsoring hosts of the event), Union Hall is the “front door to innovation in the greater Cincinnati region.”

While the initiatives and investments of the StartupCincy community span multiple industries, healthcare is a primary vertical of focus, given the high density of providers (Mercy Health, Cincinnati Children’s, TriHealth, and U Cincinnati Health were among those represented), large payors (Humana), and large self-insured employers (Kroger, Proctor & Gamble) in the area. All of these stakeholders had a presence at the summit, which created a robust forum for discussion on a number of key topics, one of which was Patient Access 2.0: Breaking Down Barriers With Patient Centric Design.

Topics: patient experience Patient Access Patient-Provider Matching Access Centers

What Do Health Systems, Hotels and Airlines Have in Common?

 

It’s hard to argue against the fact that the US healthcare system has a capacity issue.  In other words, we have too many patients and too few providers—at least it usually seems that way when patients attempt to book appointments.  It’s a supply and demand issue that is unlikely to be fixed anytime soon, considering the physician shortage a decade from now is projected to be up to 100,000 providers.  “Patient occupancy rates” are high and this scenario mirrors something similar that occurs in other industries as well. 

Topics: patient experience Patient Access Patient-Provider Matching Access Centers

Matching a Patient with the Most Appropriate Provider: Why is This Still Such a Challenge?

I’ve been in healthcare for over 16 years and have always heard that “healthcare is about 10 years behind other industries.”  While I’d argue it’s not quite 10 years anymore (it’s still close), the time I’ve spent in call centers has revealed that there is still a long way to go when it comes to delivering an optimal front door experience to patients.  The scenario below occurs all too often, even at leading health systems.

Topics: Patient Access Patient-Provider Matching Access Centers