In case you’ve been living in a bunker for the last 5 years, podcasts are everywhere. From the high-stakes drama of Serial to the life hacking innovations of the Tim Ferriss Show, you can find content focused on essentially anything. That’s why we were surprised when we didn’t see much out there related to patient access, experience, or executive strategy for hospitals.
So...we made one ourselves.
Presenting the Patient Experience and Access Podcast, or PEAPod for short. Similar to the grocery delivery service, we’ll be bringing you tasty treats on a periodic basis. But instead of granola bars and bananas, we’ll be bringing you useful information, strategic advice, and actionable tactics straight from the minds of some of the most innovative executives in the health system space today.
This month - in our very first episode - we were honored to chat with Michael Ruiz, VP and Chief Digital Officer at MedStar Health - the largest healthcare provider in Maryland and the Washington, D.C., region. In our half hour together, we covered everything from elevating the consumer experience at MedStar to match the convenience of Starbucks, to creating a consistent and accurate patient access process across their entire provider network.
We hope you enjoy this episode as much as we enjoyed our conversation with Michael, and be sure to subscribe to PEAPod via the iTunes store HERE to catch our new episodes as they're released.