Get the latest insights on enhancing patient access, improving the patient experience, driving digital innovation and more.
Health Plan Integration | Payer-Provider Integration
Of all the terms used at Becker’s Payer Issues Roundtable in early November—including Integrated Delivery Network (IDN) and Provider-Owned Health Plan—‘Payvider’ certainly had the most interesting ring to it. And, as Robert Groves, MD, Executive Vice President and Chief Medical Officer of Banner|Aetna joked in his opening remarks, he’s not sure if it sounds more like a superhero or a supervillain.
Patient Experience | Patient Access | Provider Data Management | Digital Access
It’s no secret: most healthcare organizations today are facing significant financial challenges—and there isn’t a single culprit to blame. Instead, it’s a perfect storm of circumstances fueled by an uncertain economy, workforce shortages, ongoing COVID-19 recovery, and public health issues such as RSV and the impact of delayed care.
Patient Experience | Patient Access | Patient Engagement | Patient-Provider Matching | Provider Data Management | Online Scheduling | Digital Access
Boston Children’s Hospital is dedicated to improving and advancing the health and well-being of children around the world through its life-changing work in clinical care, biomedical research, medical education, and community engagement. Ranked as the number one pediatric hospital in the nation by U.S. News and World Report, the organization treats more children with rare diseases and complex conditions than any other hospital. We recently had the privilege of sitting down with digital leader Haley Sterczala Palazini, Director, Web & Digital Strategy at Boston Children’s, to learn how the organization revamped their enterprise website with accessibility and digital self-service in mind.
Patient Experience | Patient Access | Patient Engagement | Online Scheduling | Digital Access
The “digital front door” has been a critical element of patient access strategies across healthcare organizations for years—becoming even more important at the height of the COVID-19 pandemic in 2020.
Analytics | Patient Access | Online Scheduling
As expectations for digital self-service continue to grow, healthcare organizations should regularly assess their digital front door experiences to ensure they are meeting consumers' needs—and their own—so they can remain competitive and attract new patients.
Patient Experience | Patient Access | Online Scheduling
Online scheduling and access to digital self-service continue to be top priorities for consumers. In fact, 40% of consumers prefer online scheduling compared to traditional channels. That’s why healthcare organizations have rapidly launched and expanded their online offerings. So, what makes an online scheduling strategy successful? Here’s are three tips to consider and how they can impact digital self-service strategies: