With great certainty, we get patients to the right doctors — every time.
– Andi Kolodny, Director, Physician Referral Services at Hospital for Special Surgery
At Hospital for Special Surgery (HSS), one of the nation’s leading orthopedic hospitals, providers are grouped into very specialized service lines. When appropriate routing requires such a granular knowledge of providers’ unique expertise, Andi Kolodny’s team in the Physician Referral Services Center rely heavily on rich provider information to help them make quick, informed decisions about which providers a patient should see. By leveraging a centralized provider directory, the HSS team is able to understand each physician’s unique expertise, as well as logistical information to meet patients’ needs (e.g., insurances accepted and provider practice locations), and get patients to the right provider, every time.
Hear how comprehensive, accurate provider data is helping HSS improve their call center operations and enhance the patient experience:
To learn how your health system can benefit from centralized provider data management strategies, download our white paper today.