In a recent MedCity News article, I shared that growing consumer demands for convenience and digital self-service have created opportunities for health systems to accelerate innovation that closes the gap between expectation and reality for people searching for care. And consumer-centered solutions to meet these demands were abundantly displayed by health tech leaders—including Kyruus—earlier this month at the HIMSS Global Health Conference & Exhibition in Orlando, so it’s clear that healthcare consumerism is top-of-mind—and here to stay.
Thanks to developments in technology, many employees and business owners alike have been able to work from home and have been doing so for years. However, for a growing number of Americans, working remotely is no longer a nice workplace perk, but rather the new norm. Now, amid the recent COVID-19 pandemic, most health system access centers and their agents are following suit, raising the question: is this the new normal? The answer to that question is likely “yes.” Even though working remotely has been a transition for most of us, many of our customers have found that taking their access center operations remote has been incredibly beneficial for both their organizations and their agents. Even post-pandemic, most health systems we engage with have expressed that they plan to keep remote work at least part of their access center operations on a permanent basis. Here are three reasons why taking your access center remote can offer a win-win.